Security Operations Center Dispatcher

Mercyhealth Wisconsin and Illinois•Rockton, IL

42d•$17 - $25•Onsite

About The Position

The Security Operations Center Dispatcher supports all properties and work locations by coordinating preparedness, response, and recovery efforts for routine and emergency incidents. Monitors incoming calls, dispatches assistance as needed, and maintains constant communication with security personnel to ensure timely and effective responses while monitoring security systems such as surveillance cameras, alarms, and access control systems. May be required to work on-call, flexible hours, alternate shifts, and weekends, and perform other duties as assigned.

Requirements

Strong multi-tasker with problem solving capabilities.
Analytical person that possesses critical thinking skills and is detail oriented.
High School diploma or equivalent preferred.
One year of dispatching experience preferred.
Basic computer skills required (e.g. Word/Outlook/Excel).
A working knowledge of computer systems is essential.
A basic understanding of healthcare security concepts is necessary.

Responsibilities

Effectively prioritize responses to a wide variety of routine, and emergency calls requiring various problem-solving techniques, judgment, and verbal de-escalation.
Monitors alarms; burglary, fire, duress and card access system.
Monitor security systems and utilize computer systems to track and document security-related incidents.
Remain calm in stressful situations and utilize knowledge of basic security concepts to make sound decisions.
Managing incoming telephone and radio calls, providing critical information to various stakeholders, and supporting security operations through monitoring video surveillance systems for Mercyhealth.
Orient and train new personnel as needed.
Gaining a basic knowledge of the layout of Mercyhealth hospitals and the location of Mercyhealth clinics.