Security Officer Unarmed Patrol Guest Assistance

Allied Universal • Charlotte, NC

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About The Position

As a Security Officer Unarmed Patrol Guest Assistance in Charlotte, NC, you will serve and safeguard clients in industries such as retail and malls. At a retail location, you will conduct routine unarmed patrols, maintain a visible presence to help deter security-related incidents, and provide customer service to shoppers, tenants, and visitors. You will communicate professionally, respond to concerns, and use computer or tablet tools as needed. This is a full-time position paying $17.85 per hour. The listed schedule is Monday, Tuesday, Friday, Saturday, and Sunday from 11:00 PM to 7:00 AM.

Requirements

• Possess a high school diploma or equivalent.
• Be at least 18 years of age for unarmed roles.
• Submit to a background investigation as a condition of employment, in accordance with applicable laws.
• Submit to a drug screen as a condition of employment, to the extent permitted by law.
• Meet licensing requirements that may apply under state or local laws and regulations, potentially before employment.

Nice To Haves

• Customer service experience is preferred.
• Comfort using a computer or tablet is preferred.

Responsibilities

• Provide customer service to tenants, visitors, shoppers, and delivery personnel by following site-specific procedures, access-control practices, and emergency response activities as appropriate.
• Conduct regular and random unarmed patrols of retail common areas, exterior grounds, parking areas, loading zones, and perimeter locations to deter unauthorized activity and identify security-related concerns.
• Monitor entrances, exits, and designated access points; verify authorized access according to site procedures and remain aware of visitor and contractor activity.
• Respond calmly and professionally to incidents, alarms, disturbances, and critical situations; notify appropriate site contacts or emergency responders as directed.
• Document patrol findings, incidents, and unusual activity in clear, accurate reports, and communicate relevant information to supervisors and site personnel.

Benefits

• Access to a retirement savings plan.
• Medical, dental, vision, basic life and AD&D, and disability insurance.
• Discounts on brands and services through the Perks Program.
• Paid training and access to career growth opportunities.
• Access to technology to view and claim additional shifts to earn more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED