Security Officer 1

Mayo Clinic • Rochester, MN

5d • $27 - $36

About The Position

Mayo Clinic Global Security Officers provide professional customer service, a security presence, and incident response in a healthcare environment. The Security Officer I proactively patrols Mayo Clinic property to deter crime and undesirable behavior, responds to security incidents to help ensure occupant safety and enforce Mayo policies, prepares accurate and timely incident reports, and may use a security vehicle to patrol and respond to incidents.

The officer adapts to unpredictable and stressful situations while maintaining professionalism. Duties include using verbal de-escalation techniques to manage aggression and self-defense, control, restraint, and handcuffing techniques to manage physical violence. The officer responds effectively and professionally to emergency crises and exercises sound independent judgment in routine and emergency situations.

The role involves operating and communicating on a two-way radio and using available technological tools. The officer assists patients, volunteers, visitors, and staff during emergency evacuations, including using evacuation devices to transport people to safety, and works with other emergency responders such as Facilities personnel, law enforcement, fire/rescue, and emergency medical services. The officer may work nights and weekends for security and protection assignments or when required by emergencies or special situations.

The work takes place in a healthcare environment and includes frequent walking, standing, stooping, bending, lifting, pulling, climbing, reaching, and pushing, with occasional running. The officer must be able to move quickly up and down stairwells throughout buildings without assistance. The role may involve lifting or carrying 10 to 50 pounds daily and occasionally pushing, pulling, or lifting over 100 pounds. Exposures may include disagreeable odors, body fluids, hazardous chemicals, communicable diseases, mentally unstable individuals, and verbally or physically aggressive individuals, including people under the influence of controlled substances.

A high school diploma or GED is required. The position requires at least two years of experience in customer service, military, security, or a similar role. The officer must maintain a valid driver's license and acceptable driving record, complete required security and safety training and certifications on specified timelines, and successfully complete onboarding, academy, and field training. The position is not eligible for visa sponsorship or transfer.

Requirements

• High school diploma or GED equivalent.
• At least two years of experience in customer service, military, security, or a similar role.
• Experience using Microsoft Office software applications.
• Ability to work independently and act decisively under difficult circumstances.
• Ability to work collaboratively in a team environment, prioritize tasks, and manage time.
• Ability to recognize and react to health conditions, symptoms, and injuries and to apply first aid/basic life support.
• Strong customer service and interpersonal skills for interacting with patients, visitors, and employees; ability to relate positively to people.
• Strong written and verbal communication skills and problem-solving skills.
• Ability to communicate in a pleasant, courteous, professional, and friendly manner while being firm when needed.
• Sufficient muscle movement, strength, and coordination to perform self-defense, control, and restraint techniques.
• Valid driver's license and acceptable driving record in accordance with Mayo Clinic policy.
• Obtain IAHSS Healthcare Security Officer certification within six months of hire, including the IAHSS Basic Level for Healthcare Security Officers within six months of hire.
• Complete onboarding and Global Security Academy within 30 days of hire, and complete field training within three months of completing the academy.
• Complete Basic Life Support and Stop The Bleed training within six months of hire.
• Ability to meet the physical demands of the job, including moving quickly up and down stairwells without assistance and assisting with evacuations.

Nice To Haves

• Associate's degree in corrections, law enforcement, criminal justice, security, or a related field.
• Experience in a healthcare setting.

Responsibilities

• Proactively patrol Mayo Clinic property to deter crime and undesirable behavior.
• Respond to security incidents to ensure occupant safety and enforce Mayo policies.
• Prepare accurate and timely incident reports.
• Use a security vehicle to patrol and respond to incidents when applicable.
• Manage aggression using verbal de-escalation techniques and manage physical violence using self-defense, control, restraint, and handcuffing techniques.
• Respond effectively and professionally to emergency crises, exercising sound judgment in emergency and routine situations.
• Operate and communicate on a two-way radio and use available technological tools.
• Assist patients, volunteers, visitors, and staff with emergency evacuations, including handling evacuation devices used to transport people to safety.
• Make effective decisions as an emergency first responder and work with other responders, including Facilities personnel, law enforcement, fire/rescue, and emergency medical services.
• Work nights and weekends for security and protection assignments or when required by emergency or special situations.

Benefits

• Multiple medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Vision plan with a national network.
• HSA and FSAs for eligible expenses.
• Competitive retirement package.
• Competitive compensation and comprehensive benefit plans.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED