Security Officer 1

Mayo Clinic•Rochester, MN

About The Position

Mayo Clinic Global Security Officers provide professional customer service, a security presence, and incident response in a healthcare environment. The Security Officer I proactively patrols Mayo Clinic property to deter crime and undesirable behavior, responds to security incidents to protect occupants and enforce Mayo policies, and prepares accurate and timely incident reports. The role may involve using a security vehicle for patrols and incident response. The officer adapts professionally to unpredictable and stressful situations, uses verbal de-escalation to manage aggression, and applies self-defense, control, restraint, and handcuffing techniques when managing physical violence. The officer exercises sound independent judgment, initiative, tact, and diplomacy in routine and emergency situations. The position involves responding as an emergency first responder, assisting with evacuations, and working with other responders, including Facilities personnel, law enforcement, fire/rescue, and emergency medical services. Work is performed in a healthcare environment and involves frequent walking, standing, stooping, bending, lifting, pulling, climbing, reaching, and pushing, as well as occasional running. The officer must be able to move quickly through stairwells between building floors without assistance. Physical and environmental exposures may include lifting or carrying 10 to 50 pounds daily and occasionally handling loads over 100 pounds, as well as body fluids, hazardous chemicals, communicable diseases, disagreeable odors, and potentially aggressive or impaired individuals. Nights and weekends may be required for security assignments or emergency and special situations. A valid driver's license and acceptable driving record are required. The officer must complete onboarding and Global Security Academy within 30 days of hire, field training within three months after completing the academy, and specified healthcare security, Basic Life Support, and Stop The Bleed training within six months of hire. Visa sponsorship or transfer is not available. The selection process may include an OnDemand pre-recorded interview.

Requirements

High school degree or GED equivalent.
At least two years of experience in customer service, military, security, and/or a similar role.
Experience with Microsoft Office software applications.
Ability to work independently and act decisively under difficult circumstances.
Ability to collaborate in a team environment and effectively prioritize tasks and manage time.
Ability to recognize and react to health conditions, symptoms, and injuries, and to apply first aid/basic life support.
Strong customer service and interpersonal skills for interacting with patients, visitors, and employees; ability to relate positively with people.
Strong written and verbal communication skills and problem-solving skills.
Ability to read and communicate effectively in a pleasant, courteous, professional, and friendly manner, while being firm when needed.
Sufficient muscle movement, strength, and coordination to perform self-defense, control, and restraint techniques.
Valid driver's license and acceptable driving record in accordance with Mayo Clinic Policy.
Obtain International Association for Healthcare Security and Safety (IAHSS) certification as a Healthcare Security Officer within six months of hire.
Successfully complete onboarding and Global Security Academy within 30 days of hire.
Successfully complete field training within three months of completing the Global Security Academy.
Obtain IAHSS Basic Level for Healthcare Security Officers within six months of hire.
Complete Basic Life Support and Stop The Bleed training within six months of hire.

Nice To Haves

Associate's degree in corrections, law enforcement, criminal justice, security, or a related field.
Experience in a healthcare setting.

Responsibilities

Proactively patrol Mayo Clinic property to deter crime and undesirable behavior.
Respond to security incidents to ensure occupant safety and enforce Mayo policies.
Prepare accurate and timely incident reports.
Use a security vehicle for proactive patrols and incident response when applicable.
Adapt to unpredictable and stressful situations while maintaining professionalism.
Manage aggression using verbal de-escalation techniques and manage physical violence using self-defense, control, restraint, and handcuffing techniques.
Exercise sound independent judgment and demonstrate maturity, initiative, tact, and diplomacy in routine and emergency situations.
Operate and communicate on a two-way radio and effectively use available technological tools.
Assist patients, volunteers, visitors, and staff with emergency evacuations, including handling evacuation devices used to transport people to safety.
Make effective decisions as an emergency first responder and work with Facilities personnel, law enforcement, fire/rescue, and emergency medical services personnel.
Work nights and weekends for security and protection assignments or when required by emergency or special situations.