Security Lobby

Harvard•Manhattan, NY

23d

About The Position

Harvard Protection Services is hiring a Security Lobby officer to provide professional, customer-focused security and life-safety services for the people and property at an assigned facility. The role supports a safe and secure environment through customer assistance, visible monitoring, access control, patrols, emergency procedures, and incident reporting. Duties may vary by customer location. The schedule is Saturday and Sunday, 11:00 AM–11:00 PM. Compensation is $23.00 per hour. Harvard Protection Services describes its approach as “Employees First and Customer Service,” with core values of people first, safety, teamwork, client focus, and accountability.

Requirements

State- or municipality-mandated security officer licenses, as applicable.
Minimum high school diploma, GED, or equivalent.
Reliable means of communication and transportation.
Must have a security guard license or be able to obtain one within an acceptable period.
Strong interpersonal communication skills and a friendly, professional demeanor.
Neat and professional appearance.
Computer skills and ability to operate and manage security and communication devices effectively.
Ability to write routine correspondence, including log entries and incident reports.

Nice To Haves

Previous contract security, law enforcement, military, or customer service experience.

Responsibilities

Maintain a professional demeanor while assisting customers, employees, visitors, and guests.
Maintain a visible presence in the assigned facility or building.
Monitor the environment and identify suspicious or unsafe activity.
Become familiar with incoming and outgoing traffic and recognize customers, tenants, visitors, and guests.
Greet customers, visitors, staff, tenants, and guests professionally.
Answer questions and assist guests and employees in a customer-focused, supportive manner.
Answer phones professionally.
Permit authorized persons to enter the property and monitor entrances and exits.
Learn facility or building policies and procedures and enforce them within required limits.
Conduct required patrols of designated areas on foot or in a vehicle.
Observe departing personnel to protect against theft of company property and ensure property removal is authorized under customer requirements.
Follow established emergency action plans and procedures.
Monitor alarms and systems as required.
Prepare reports on accidents, incidents, and suspicious activities as directed.