Security Lobby-39966

Harvard Protection Services, LLC•New York, NY

About The Position

Harvard Protection Services is hiring a Security Lobby officer to provide professional, customer-focused security and life safety services for people and property. The role supports the company’s goal of maintaining a safe and secure environment while delivering responsive, professional service to customers, employees, visitors, tenants, and guests. Duties may vary depending on the customer location assigned. The officer maintains a visible presence, monitors the facility for suspicious or unsafe activity, controls authorized access, assists visitors and employees, follows site policies and emergency procedures, conducts patrols, monitors alarms and systems, and prepares incident-related reports. The schedule is Monday through Friday, 6:00 p.m. to 9:00 p.m. Compensation is $21.35 per hour.

Requirements

State- or municipality-mandated security officer licenses.
Minimum high school diploma, GED, or equivalent.
Reliable means of communication and transportation.
Must have a security guard license or be able to obtain one within an acceptable period.
Strong interpersonal communication skills and a friendly, professional demeanor.
Neat and professional appearance.
Computer skills and the ability to effectively operate and manage security and communication devices.
Ability to write routine correspondence, including log entries and incident reports.

Nice To Haves

Previous contract security, law enforcement, military, or customer service experience.

Responsibilities

Maintain a professional demeanor while assisting customers, employees, visitors, and guests.
Maintain a visible presence in the assigned facility or building.
Monitor the environment and identify suspicious or unsafe activity.
Become familiar with incoming and outgoing traffic, including customers, tenants, visitors, and guests.
Greet customers, visitors, staff, tenants, and guests professionally.
Answer questions and assist guests and employees in a customer-focused, supportive manner.
Answer phones professionally.
Permit authorized persons to enter the property and monitor entrances and exits.
Learn and enforce facility or building policies and procedures within required limits.
Conduct required patrols of designated areas on foot or in a vehicle.
Observe departing personnel to help protect company property and ensure property removal is authorized under customer requirements.
Follow established emergency action plans and procedures.
Monitor alarms and systems as required.
Prepare reports on accidents, incidents, and suspicious activities as directed.