Security Field Supervisor
About The Position
The Field Supervisor oversees security operations across assigned accounts, ensuring client satisfaction, operational excellence, and consistent service delivery. The role is the primary leader for overnight field operations and calls for strong leadership, decision-making, problem-solving, and priority-management skills in a fast-paced environment. The supervisor ensures security officers follow company policies, client expectations, and regulatory requirements, and is accountable for staffing, performance, and operational readiness. This includes ensuring scheduled, cold-start, and critical coverage positions remain staffed throughout the shift by addressing staffing challenges, coordinating coverage, and preventing service interruptions.
Requirements
- High school diploma or equivalent required.
- Active Wisconsin Private Security Person License required and must remain current.
- Proven leadership ability with experience managing personnel.
- Valid driver’s license with a clean driving record.
- Ability to work independently, manage multiple priorities, and make sound decisions under pressure.
- Strong communication, organizational, and problem-solving skills.
- Ability to successfully complete required background checks and screening requirements.
- Ability to stand, walk, and drive for extended periods; conduct site inspections and patrols in various conditions; occasionally lift up to 25 pounds; respond quickly to emergencies and critical situations; and travel between client locations as needed.
Nice To Haves
- Previous security, law enforcement, military, or supervisory experience preferred.
- Dependable, proactive leadership; strong organizational skills and attention to detail; commitment to operational excellence; ability to thrive in an overnight environment, manage staffing and operational challenges, communicate clearly, and serve as a positive role model while delivering exceptional service.
Responsibilities
- Oversee security operations and provide leadership, supervision, coaching, and support to security personnel.
- Conduct scheduled and random site inspections, patrols, and operational reviews.
- Ensure all posts are properly staffed, covered, and operating according to post orders.
- Monitor staffing levels, schedules, and deployment plans to prevent coverage gaps.
- Address call-offs, staffing shortages, and operational issues by coordinating coverage and escalating concerns as needed.
- Respond to incidents, emergencies, and client concerns professionally and effectively.
- Verify officer attendance, performance, patrol completion, and required reporting.
- Complete and review incident reports, activity logs, staffing documentation, and operational records.
- Provide coaching, feedback, and corrective action when necessary.
- Assist with onboarding, training, and development of security personnel.
- Maintain compliance with company policies, client requirements, and applicable regulations.
- Communicate effectively with clients, management, dispatch, and field teams.
- Utilize scheduling systems, reporting platforms, and security technology accurately.
- Serve as a visible leadership presence and resource for overnight security teams.
Benefits
- Paid time off and paid holidays
- Medical and dental insurance
- Opportunities for career growth and promotion
- Skills-enhancing training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
