Field Supervisor - Security

GardaWorld•San Jose, CA

4d•Onsite

About The Position

The Field Services Supervisor represents GardaWorld to its customers and serves as a primary link between the organization, clients, and employees. The role supervises daily security services, supports high standards of customer service, and builds credible, dependable relationships with internal and external stakeholders. The position is based in San Jose, California, and includes daily travel to client sites within the market. The scheduled hours are Tuesday through Thursday, 2:30 p.m. to 11:00 p.m., and Friday through Saturday, 10:30 p.m. to 7:00 a.m. The position may involve long hours and weekend work, as well as duties outside standard working hours on an as-needed basis. Compensation is $27.00 per hour.

Requirements

Authorized to work in the United States.
High school diploma or equivalent.
At least one year of management experience.
Reliable transportation for travel to various client sites.
Valid driver's license and a driving record that meets company vehicle and insurance eligibility standards.
Availability to perform duties on an as-needed basis outside standard working hours.
Ability to work independently with minimal supervision.
Skills in threat assessment and risk management, incident response and emergency procedures, security technology (CCTV, access control, and alarm systems), problem solving and conflict resolution, active listening and rapid responsiveness, knowledge of industry regulations, contracts, and policies, attention to detail and reporting accuracy, team motivation and engagement, and continuous quality improvement.

Responsibilities

Supervise daily security services to ensure high standards.
Build and maintain strong relationships with clients and employees, acting as the main point of contact.
Meet regularly with clients to address issues, provide updates, and ensure satisfaction.
Participate in recruiting, training, and developing staff.
Visit and inspect supervisors and security officers to ensure compliance and proficiency.
Maintain thorough knowledge of post specifications, emergency procedures, and client policies.
Assist in developing staffing schedules, budgets, and payroll.
Ensure compliance with regulations, contracts, and agreements.
Recommend improvements for efficiency and service quality.
Follow progressive discipline for corrective actions.
Perform other duties as assigned.