Security Field Supervisor-39859

Harvard Protection Services, LLC•New York, NY

About The Position

Harvard Protection Services is seeking a Security Field Supervisor to provide professional, customer-focused security and life-safety services for the people and property under their protection and to lead employees assigned to a portfolio of customer accounts. The role provides day-to-day leadership and supervision, ensuring services meet customer expectations and contract requirements. Duties may vary according to the customer location assigned. The supervisor inspects, trains, coaches, mentors, and leads security personnel; handles operational functions such as scheduling, overtime management, and review of daily logs and incident reports; and assists with staff performance, timekeeping, uniforms, and equipment. The role also responds to emergencies, coordinates established response procedures, may initiate preliminary incident investigations, and prepares incident and management reports. The schedule is overnight Saturday and Sunday, 12:00 a.m. to 12:00 p.m., with on-call overnights Monday through Friday. Compensation is $25.00 per hour.

Requirements

Possess state- or municipality-mandated security officer licenses.
Have 1–3+ years of civilian law-enforcement or private or corporate security experience, or 2–4+ years of military experience with a favorable discharge; candidates should possess some of these verifiable experiences.
Have a security guard license or be able to obtain one within an acceptable period.
Have reliable means of communication and transportation.
Demonstrate strong interpersonal communication skills.
Be able to work in a fast-paced, customer-service environment.
Have excellent time-management skills and the ability to prioritize and solve problems.
Have good computer skills, including Microsoft Office.

Responsibilities

Ensure quality services meet customer expectations and contract requirements.
Regularly inspect, supervise, train, coach, mentor, and lead security personnel assigned to a facility or building.
Perform operational functions, including scheduling, overtime management, and reviewing daily logs and incident reports.
Assist with monitoring and developing staff performance, including supervision, evaluations, disciplinary matters, training, scheduling, callouts, and work assignments.
Assist in maintaining accurate and up-to-date staff timekeeping systems and records.
Respond promptly to emergencies and other issues.
Follow and coordinate established emergency-response, action-planning, and procedural requirements.
Remain available to the assigned portfolio of accounts.
Initiate preliminary investigations into incidents when required.
Prepare reports on accidents, incidents, and suspicious activities as required.
Prepare weekly, bi-weekly, and monthly manager reports.
Assist with procuring, processing, and maintaining uniforms and equipment.