Part Time Security Dispatcher

KRE Security•Pottsville, DE

9d•Onsite

About The Position

KRE Security LLC is hiring a part-time Dispatcher / Operations Support Team Member for its Scheduling Department and Operations Team. This is an in-office position in Hamburg, Pennsylvania and is not remote. The role combines light scheduling, site and guard monitoring, problem-solving, communication, and general operational support for a 24/7 security operation. The listed shift is Monday through Friday, 6:00 PM to 11:00 PM, at $18.00 per hour. Team members should also have some availability to assist with coverage for vacations, call-offs, and other time-off needs when requested. The dispatcher helps ensure scheduled guard coverage is in place, responds to staffing and operational issues, and serves as a point of contact for clients and guards. Security or dispatch experience is helpful, but the employer is willing to train the right person. The position is suited to someone dependable, organized, comfortable communicating with people, confident using technology, and able to remain calm and make sound decisions when unexpected situations arise.

Requirements

Comfortable communicating with people by phone, messaging, and in person.
Calm, professional, and confident when handling unexpected situations.
Computer savvy and comfortable learning scheduling, communication, and other software systems.
Organized and able to keep track of multiple things at once.
Able to solve problems without panicking when something goes wrong.
Dependable and comfortable working independently.
Able to communicate clearly and professionally with clients and employees.
Willing to ask questions when something is unclear and able to make sound decisions within the role.
Some availability to assist with coverage for vacations, call-offs, and other time-off needs when requested.

Nice To Haves

Security or dispatch experience.

Responsibilities

Monitor sites and scheduled guard coverage.
Fill emergency and last-minute staffing needs when a guard calls off.
Provide light scheduling support and assist with coverage adjustments.
Answer incoming calls and help clients, guards, and others with general questions.
Serve as a point of contact for guards who need assistance during their shifts.
Help guards with uniform and equipment needs.
Assist with carpooling and transportation-related needs when possible.
Communicate schedule changes and important information to appropriate team members.
Identify problems early and determine when to escalate an issue.
Document important calls, changes, incidents, and follow-up items.
Support the Scheduling and Operations Teams with other tasks as needed.
Provide coverage assistance for vacations, call-offs, and other time-off needs when requested.