Part-Time Dispatcher

Utah State University•Logan, UT

3d•Onsite

About The Position

Receive and process non-emergency administrative phone calls from the public requesting police, fire, medical, security or other services. Gather essential information from callers, interpret caller’s needs, then determine and send the appropriate response. Monitor campus safety systems, including fire and intrusion alarms, access control, and security cameras. Must be organized, adept at multi-tasking, level-headed, and trustworthy. This office operates 24 hours a day, 7 days a week, 365 days a year. Expected work hours will include weekdays, weekends, holidays, day/swing/grave shifts. Part-time hours up to 28 per week. Non-benefitted. Primary shift available: Saturday 4p-10p, Sunday 2p-11p.

Requirements

High School Diploma or GED
Must be able and willing to perform shift work; primary shift weekend afternoons
Must be able and willing to work weekends and holidays
Customer service experience
Knowledge of communication equipment and campus facilities
Skill in the use of personal computer and related software application
Skill in handling complaints and problems
Ability to organize information and prioritize tasks effectively
Ability to communicate effectively orally, electronically and in writing
Ability to maintain confidentiality
Ability to maintain control and composure in a fast-paced environment
Ability to make decisions when administrators are not present
Ability to focus on excellent customer service to inner department, the public, and Utah State University students and staff

Nice To Haves

Decision Making
Problem Solving
Team Working
Conflict Resolution
Customer Focus
Integrity and Trust

Responsibilities

Receive calls from the University departments as well as the public requesting police, fire, medical, facilities, security or other services
Determine the nature and location of the incident: determine priorities, and dispatch units as necessary and in accordance with established procedures
Dispatch facilities, maintenance and other university personnel to incidents that require immediate action to ensure the safety and security of the campus
Closely monitor safety systems and alarms, such as fire detection, intrusion detection, access control, and security cameras
Maintains contact with all units on assignment, maintain status and location of units
Answers non-emergency calls for assistance
Enter, update and retrieve information from a variety of computer systems
Monitor several public safety radio frequencies
Operate a variety of communications equipment, including radio consoles, telephones, computer aided dispatch (CAD), and other computer systems/programs
Other duties as assigned