Security Dispatcher Part Time

KRE Security•Hamburg, PA

9d•Onsite

About The Position

KRE Security LLC is hiring a part-time Dispatcher / Operations Support Team Member for its Scheduling Department and Operations Team. This is an in-office position in Hamburg, Pennsylvania, and is not remote. The role supports the company's 24/7 security operations during non-traditional business hours by helping monitor sites and guard coverage, responding to calls and questions, coordinating coverage needs, and keeping information flowing among field staff, clients, scheduling, and operations. The stated shift is Monday through Friday, 6:00 PM to 11:00 PM, with some availability to assist with vacation, call-off, and other time-off coverage when requested. The pay rate is $18.00 per hour. Security or dispatch experience is helpful, but the company is willing to train the right person.

Requirements

Comfortable communicating with people by phone, messaging, and in person.
Calm, professional, and confident when handling unexpected situations.
Computer savvy and comfortable learning scheduling, communication, and other software systems.
Organized and able to track multiple things at once.
Able to solve problems without immediately panicking when something goes wrong.
Dependable and comfortable working independently.
Able to communicate clearly and professionally with clients and employees.
Willing to ask questions when something is unclear and able to make sound decisions within the role.
Some availability to assist with coverage for vacations, call-offs, and other time-off needs when requested.

Nice To Haves

Security or dispatch experience.

Responsibilities

Monitor sites and scheduled guard coverage.
Fill emergency and last-minute staffing needs when a guard calls off.
Provide light scheduling support and assist with coverage adjustments.
Answer incoming calls and assist clients, guards, and others with general questions.
Serve as a point of contact for guards needing assistance during their shifts.
Help guards with uniform and equipment needs.
Assist with carpooling and transportation-related needs when possible.
Communicate schedule changes and important information to appropriate team members.
Identify problems and determine when to escalate an issue.
Document important calls, changes, incidents, and follow-up items.
Support the Scheduling and Operations Teams with other tasks as needed.