Part Time Security Dispatcher

KRE Security•Pottsville, PA

About The Position

KRE Security LLC is hiring a part-time Dispatcher / Operations Support Team Member for its Scheduling Department and Operations Team. The position provides hands-on operational support during non-traditional business hours, helping keep the company’s 24/7 security operations running smoothly. The dispatcher serves as a point of contact for clients and security officers, supports scheduling and coverage needs, monitors sites and scheduled guard coverage, and helps identify and resolve issues. The role is based on a Monday–Friday evening shift, with some availability requested to help cover vacations, call-offs, and other time-off needs. Compensation is $18.00 per hour.

Requirements

Comfort talking to people by phone, messaging, and in person.
Calm, professional, and confident when dealing with unexpected situations.
Computer savvy and comfortable learning scheduling, communication, and other software systems.
Organized and able to keep track of multiple things at once.
A good problem-solver who remains composed when something goes wrong.
Dependable and comfortable working independently.
Able to communicate clearly and professionally with clients and employees.
Willing to ask questions when something is unclear and able to make sound decisions within the role.
Some availability to assist with coverage for vacations, call-offs, and other time-off needs when requested.

Nice To Haves

Security or dispatch experience is helpful, but the employer is willing to train the right person.
The employer values a positive attitude, communication skills, reliability, and willingness to learn.

Responsibilities

Monitor sites and scheduled guard coverage.
Fill emergency and last-minute staffing needs when a guard calls off.
Provide light scheduling support and assist with coverage adjustments.
Answer incoming calls and help clients, guards, and others with general questions.
Serve as a point of contact for guards who need assistance during their shifts.
Help guards with uniform and equipment needs.
Assist with carpooling and transportation-related needs when possible.
Communicate schedule changes and important information to appropriate team members.
Identify problems and determine when to escalate an issue.
Document important calls, changes, incidents, and follow-up items.
Support the Scheduling and Operations Teams with other tasks as needed.