Dispatcher Security Operations Part Time

KRE Security•Wyomissing, PA

9d•Onsite

About The Position

KRE Security LLC is hiring a Dispatcher / Operations Support Team Member for its Scheduling Department and Operations Team. This hands-on, people-focused in-office position in Hamburg, Pennsylvania supports KRE's 24/7 security operations during non-traditional business hours. The dispatcher helps monitor sites and guard coverage, respond to staffing and operational issues, communicate with clients and employees, and provide general support to guards and internal teams. The position is part-time, with a listed schedule of Monday through Friday, 6:00 PM to 11:00 PM. Team members should also have some availability to assist with coverage for vacations, call-offs, and other time-off needs when requested. The stated pay is $18.00 per hour. Security or dispatch experience is helpful, but KRE is willing to train the right person.

Requirements

Comfort communicating with people by phone, messaging, and in person.
Remain calm, professional, and confident when handling unexpected situations.
Computer savvy and comfortable learning scheduling, communication, and other software systems.
Organized and able to keep track of multiple things at once.
Able to solve problems without panicking when something goes wrong.
Dependable and comfortable working independently.
Able to communicate clearly and professionally with clients and employees.
Willing to ask questions when something is unclear and able to make sound decisions within the role.
Some availability to assist with coverage for vacations, call-offs, and other time-off needs when requested.

Nice To Haves

Security or dispatch experience.

Responsibilities

Monitor sites and scheduled guard coverage to help ensure operations are running as expected.
Fill emergency and last-minute staffing needs when a guard calls off.
Provide light scheduling support and assist with coverage adjustments.
Answer incoming calls and help clients, guards, and others with general questions.
Serve as a point of contact for guards needing assistance during their shifts.
Help guards with uniform and equipment needs.
Assist with carpooling and transportation-related needs when possible.
Communicate schedule changes and important information to appropriate team members.
Identify potential problems and escalate issues when appropriate.
Document important calls, changes, incidents, and follow-up items.
Support the Scheduling and Operations Teams with other tasks as needed.
Provide coverage assistance for vacations, call-offs, and other time-off needs when requested.