Security Dispatcher Part Time

KRE Security•Hamburg, PA

About The Position

KRE Security LLC is hiring a part-time Dispatcher / Operations Support Team Member for its reorganized Scheduling Department and Operations Team. This hands-on, people-focused position supports the company’s 24/7 security operations during nontraditional business hours. The dispatcher helps monitor sites and guard coverage, provides light scheduling and operational support, handles calls and questions, and assists guards and clients. Team members should also have some availability to help cover vacations, call-offs, and other time-off needs when requested. Security or dispatch experience is helpful, but the company is willing to train someone with the right attitude, communication skills, reliability, and willingness to learn. Compensation is $18 per hour.

Requirements

Comfortable communicating with people by phone, messaging, and in person.
Calm, professional, and confident when handling unexpected situations.
Computer savvy and comfortable learning scheduling, communication, and other software systems.
Organized and able to keep track of multiple things at once.
A good problem-solver who can stay composed when something goes wrong.
Dependable and comfortable working independently.
Able to communicate clearly and professionally with clients and employees.
Willing to ask questions when something is unclear and able to make sound decisions within the role.
Some availability to assist with coverage for vacations, call-offs, and other time-off needs when requested.

Nice To Haves

Security or dispatch experience is helpful.

Responsibilities

Monitor sites and scheduled guard coverage to help ensure operations are running as expected.
Fill emergency and last-minute staffing needs when a guard calls off.
Provide light scheduling support and assist with coverage adjustments.
Answer incoming calls and help clients, guards, and others with general questions.
Serve as a point of contact for guards who need assistance during their shifts.
Help guards with uniform and equipment needs.
Assist with carpooling and transportation-related needs when possible.
Communicate schedule changes and important information to appropriate team members.
Identify problems and determine when an issue should be escalated.
Document important calls, changes, incidents, and follow-up items.
Support the Scheduling and Operations Teams with other tasks as needed.
Assist with coverage for vacations, call-offs, and other time-off needs when requested.