SECURITY DISPATCHER

Froedtert•Menomonee Falls, WI

47d•Onsite

About The Position

The Security Dispatcher staffs the 24-hour Security Operations Center (SOC), which handles emergency and non-emergency communications from security staff, hospital staff, law enforcement, visitors, and other emergency services. Communications may arrive via radio, telephone, computer, email, camera, in person, or other media. Key functions include customer service, managing multi-line phones, documenting activity in the Computer-aided Dispatch (CAD) system, and communicating effectively and promptly. Other duties may be assigned.

Requirements

Prior security, dispatcher, or other relevant experience or education is required.
High school diploma or equivalent is required.
Ability to work in a fast-paced, demanding environment.
Ability to multitask.
Excellent customer service skills.
Computer literacy.

Nice To Haves

Computer-aided Dispatch system experience.
Prior dispatch experience in a mid-sized department or emergency services.
College education.

Responsibilities

Staff the 24-hour Security Operations Center.
Handle emergency and non-emergency communications from security staff, hospital staff, law enforcement, visitors, and other emergency services.
Communicate through radio, telephone, computer, email, camera, in-person interactions, and other media.
Provide customer service.
Manage multi-line phones.
Document activity using the Computer-aided Dispatch (CAD) system.
Communicate effectively and in a timely manner.
Perform other duties as assigned.