SECURITY DISPATCHER

Froedtert•Menomonee Falls, WI

53d•Onsite

About The Position

The Security Dispatcher staffs the 24-hour Security Operations Center (SOC), which handles emergency and non-emergency communications from security staff, hospital staff, law enforcement, visitors, and other emergency services. Communications may come by radio, telephone, computer, email, camera, in person, or other means. Key functions include customer service, multi-line phone management, Computer-aided Dispatch (CAD) documentation, and effective, timely communication. The position also performs other duties as assigned. This is an onsite position at Froedtert Menomonee Falls Hospital in Menomonee Falls, Wisconsin. The schedule is 32 standard hours per week: Monday, Tuesday, and Wednesday from 4 p.m. to midnight, and Sunday from 10 a.m. to 6 p.m. Weekend and holiday work is required.

Requirements

Prior security, dispatcher, or other relevant experience or education is required.
High school diploma or equivalent is required.
Ability to work in a fast-paced, demanding environment.
Ability to multitask.
Excellent customer service skills.
Computer literacy.

Nice To Haves

Computer-aided Dispatch system experience.
Prior dispatch experience in a mid-sized department or emergency services.
College education.
ICS training, TERT certification, IAHSS certification, or HAM radio operator training may be site specific.

Responsibilities

Staff the 24-hour Security Operations Center.
Handle emergency and non-emergency communications from security staff, hospital staff, law enforcement, visitors, and other emergency services through radio, telephone, computer, email, camera, in-person contact, or other means.
Provide customer service and manage multi-line phones.
Document activity using the Computer-aided Dispatch (CAD) system.
Communicate effectively and in a timely manner.
Perform other duties as assigned.