Security Director

Andy Frain Services•Pocono Township, PA

13d

About The Position

The Security Director manages a security contract and is accountable for supervisors and staff across assigned accounts. The role has responsibility for contract performance, service delivery, and budget, and helps maintain a safe environment for employees, vendors, and other personnel. The Director supports facility security needs and establishes working relationships with local police and fire departments, facility representatives, and others. The position requires professional conduct, strong leadership, and adherence to company values and operating principles, including ensuring staff training compliance. The Director provides lead direction at client sites, enforces security and safety programs, oversees post orders, rounds, reports, and logs, and develops security procedures aligned with facility policies and applicable laws. The role oversees emergency response readiness, staff training and performance, staffing coverage, post inspections, client communications, payroll and personnel information, and the maintenance and safe operation of security and life-safety equipment. The Director also supports account profitability and business growth through networking and sales strategy. The role may involve stressful or urgent situations, overtime without advance notice, frequent sitting, standing, and walking, occasional crawling or kneeling, lifting up to 25 pounds (and more if required by the site), use of a vehicle, exposure to inclement weather or protective equipment, and handling sensitive information. Candidates must meet background, reference, drug-testing, behavioral-selection, licensing, and site-specific requirements.

Requirements

High school diploma or equivalent; the posting also lists an associate degree and a bachelor’s degree in a related field or an equivalent combination of education and experience.
At least 2 years of experience in loss prevention, life safety, CCTV systems, and access to computer systems.
At least 1 year of management experience in the security industry.
Valid driver’s license.
Complete all state-mandated licensing requirements and meet applicable state, county, and municipal requirements for Security Officers.
Meet requirements for any site-specific skills, certifications, or authorizations.
Willingness to undergo a background investigation; employment is conditional on successful completion.
Ability to maintain current records on licensed security officers in compliance with city and state regulations.
Knowledge of security operations and procedures, management practices, security and safety devices, and facility layout and customer operating requirements.
Ability to design staffing and security plans; track schedules; recruit, hire, train, and certify personnel; and manage payroll and reports accurately and on time.
Ability to provide positive direction, motivate staff, work effectively as a team member, and maintain professional composure in unusual circumstances.
Ability to adapt to different sites, changes in post procedures, and changes in the external environment or organization.
Excellent organizational skills, strong customer service and results orientation, and strong interpersonal skills for interacting with clients across social levels and cultures.
Ability to handle multiple tasks and communicate clearly through seeing, hearing, speaking, and writing.
Ability to perform essential functions with or without reasonable accommodation, including frequent sitting, standing, and walking; occasional reaching, stooping, kneeling, crouching, or crawling; and lifting or moving up to 10 pounds frequently and up to 25 pounds occasionally, with additional capacity as required by the assigned site.
Ability to use basic computer functions, keyboards, operating controls, and potentially a vehicle to perform duties.
Must meet company standards for background and reference checks, controlled substance testing, behavioral selection survey, mandatory licensing, and site-specific requirements.

Nice To Haves

CPR and First Aid Certification.
Additional qualifications may be preferred depending on the nature of the position.

Responsibilities

Provide lead direction at assigned client sites and enforce security and safety programs, post orders, rounds, and reporting requirements.
Develop and implement security procedures in compliance with facility policies, procedures, and applicable state and federal laws.
Maintain knowledge of emergency policies and procedures; respond to alarms and calls for help, determine the appropriate response, notify authorities, and assist as needed.
Help ensure the safe operation of elevators, access doors, life-safety systems, fire panels, and CCTV systems; coordinate with authorized maintenance personnel and contractors.
Operate radios, telephones, office equipment, computers, and tools; inspect assigned vehicles daily and report damage for repair.
Counsel and discipline personnel as appropriate, documenting actions and consulting company management or representatives when needed.
Assist with training Security Officers and Shift Lead Officers and review post orders to ensure staff understand their assignments.
Communicate with the Operations Manager about account and officer performance and security or safety changes and issues.
Assist with submitting payroll and personnel information.
Work with company management or representatives to maintain adequate security coverage at all posts.
Inspect posts, communicate staff duties and responsibilities, and ensure staff accurately record the start and end of each shift.
Meet with client representatives to confirm security requirements are being met and provide customer service.
Manage staffing and security plans, recruit and hire personnel, and maintain relationships with recruiting sources.
Train and certify security and operations staff, develop employee training and recognition programs, and build motivated teams.
Manage administrative duties, payroll, reporting, licensed-officer records, and account fiscal responsibility.
Create and improve facility safety and security processes, programs, post orders, and internal policies and procedures.
Meet with customers and city representatives to assess performance and develop service improvements and best practices.
Identify local organizations to support community services and pursue networking and sales strategies to grow the business.
Perform other duties as assigned by the Managing Director.