Security Director

Andy Frain Services•Modesto, CA

About The Position

Andy Frain Services is seeking a highly motivated, multi-task-oriented Security Director to manage a security contract and oversee supervisors and staff assigned to accounts. The role has responsibility for contract performance, service delivery, and budget, while maintaining a safe environment for employees, vendors, and other personnel. The Security Director supports facility security needs, builds working relationships with local police and fire departments and facility representatives, and upholds company values, operating principles, and staff training compliance. The position requires a professional image and strong leadership skills. The Security Director provides direction at client sites, enforces security and safety programs, develops procedures, coordinates staffing and training, and ensures coverage and compliance with facility requirements and applicable laws. The role includes responding to emergencies, overseeing security systems and equipment, managing staff performance and administrative duties, communicating with operations management and clients, and supporting the profitability and growth of the account. The work may involve stressful or urgent situations and requires handling multiple tasks. Physical demands include frequent sitting, standing, and walking, sometimes for extended periods, climbing stairs or walking over uneven terrain, occasional reaching, stooping, kneeling, crouching, or crawling, and lifting or moving up to 10 pounds frequently and up to 25 pounds occasionally. Additional physical activity or lifting may be required by the assigned site. The position may require vehicle use, overtime without advance notice, work in inclement weather or with protective equipment, and handling sensitive or confidential information.

Requirements

High school diploma or equivalent; an associate degree is also listed.
Bachelor’s degree in a related field or an equivalent combination of education and experience.
At least 2 years of prior experience in loss prevention, life safety, CCTV systems, and access computer systems.
At least 1 year of experience in a management position within the security industry.
Valid driver’s license.
Meet applicable state, county, and municipal licensing requirements for Security Officers and any site-specific skill, certification, or authorization requirements.
Willingness to undergo a background investigation; employment offers are conditioned on successfully completing it.
Meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to applicable licensing and site-specific requirements.
Knowledge of security operations and procedures and management practices and procedures.
Knowledge of facility layout and customer operational requirements.
Ability to implement security and safety procedures, motivate staff, and provide positive direction.
Ability to understand and use security and safety devices and controls and to track and maintain schedule assignments.
Ability to maintain composure in unusual, stressful, or urgent situations and adapt to changing sites, post procedures, and organizational conditions.
Strong organizational, customer service, results-orientation, and interpersonal skills, including the ability to work effectively with clients across social levels and cultures.
Ability to handle multiple tasks concurrently and communicate clearly through seeing, hearing, speaking, and writing.
Ability to perform the physical and mental functions described for the role, with or without reasonable accommodation, including frequent sitting, standing, and walking and occasional lifting and other physical activity.
Ability to work overtime without advance notice if required.

Nice To Haves

CPR and First Aid Certification.
Additional qualifications, depending on the nature of the position.

Responsibilities

Provide lead direction at assigned client sites and enforce security and safety programs, post orders, patrol rounds, and reporting requirements.
Develop and implement security procedures that comply with facility policies and applicable state and federal laws.
Respond to emergency alarms or calls for help, determine an appropriate course of action, notify authorities, and assist as needed.
Maintain working knowledge of emergency procedures, life-safety systems, fire panels, CCTV systems, access doors, and elevators; coordinate with authorized personnel and contractors on maintenance and safe operation.
Operate or oversee the use of radios, telephones, copy and fax machines, computers, tools, and assigned vehicles; inspect site vehicles daily and report damage.
Counsel and discipline personnel when appropriate, consult company management as needed, and document personnel actions.
Assist with training Security Officers and Shift Lead Officers and review post orders to ensure staff understand their assignments.
Communicate with the Operations Manager about account and officer performance and security or safety issues and changes.
Assist with submitting payroll and personnel information and ensure accurate staff sign-in and sign-out for each shift.
Coordinate adequate security coverage for all posts, inspect posts, and meet with staff to outline duties and responsibilities.
Meet with client representatives as needed or scheduled to confirm security requirements are met and provide quality customer service.
Design staffing and security plans; identify recruiting sources; recruit, hire, train, and certify security and operations staff.
Develop employee training, safety, recognition, and performance-improvement programs and create post orders and internal policies and procedures.
Maintain current licensing records for security officers and ensure applicable licensing, skills, certification, and site authorization requirements are met.
Meet with customers and city representatives to review performance and develop service-improvement practices.
Maintain fiscal responsibility for account profitability and pursue business growth through networking and sales strategies.
Identify local organizations to support community services.
Carry out other duties assigned by the Managing Director.
Follow safe work practices and company policies, report unsafe conditions, and perform duties honestly, ethically, and professionally.