Security Director

Andy Frain Services•Tannersville, PA

12d

About The Position

The Security Director manages security contracts and is accountable for supervisors and staff assigned to client accounts, with responsibility for contract performance, service delivery, and budgets. The role helps maintain a safe environment for employees, vendors, and other personnel; supports facility security needs; and builds working relationships with local police and fire departments and facility representatives. The Director is expected to demonstrate company values, maintain required staff-training compliance, and model professional leadership. The position provides direction at client sites, enforces security and safety programs, and oversees compliance with post orders, patrol rounds, reporting requirements, facility policies, and applicable laws. It includes responding to emergencies, overseeing security equipment and site vehicles, managing staffing and training, and maintaining communication with company operations management and client representatives. The Director also manages account administration, employee performance, payroll and personnel submissions, customer service, account profitability, and business development. The work may involve stressful situations, overtime without advance notice, prolonged periods of sitting, standing, or walking, stairs and uneven terrain, occasional crawling or kneeling, and lifting. Depending on the assignment, the role may involve inclement weather, protective equipment, vehicle use, and handling sensitive information. Candidates must meet applicable licensing and background requirements.

Requirements

High school diploma or equivalent; an associate degree is also listed.
Bachelor’s degree in a related field or an equivalent combination of education and experience.
At least 2 years of experience in loss prevention, life safety, CCTV systems, and access to computer systems.
At least 1 year of management experience within the security industry.
Valid driver’s license.
Complete state-mandated licensing requirements and meet applicable state, county, and municipal security-officer licensing requirements.
Meet any site-specific requirements for skills, certifications, or authorizations.
Willingness to undergo a background investigation; employment is contingent on successful completion.
Ability to learn the facility layout and customer-defined operational requirements.
Knowledge of security operations and procedures, management practices, life-safety systems, fire panels, CCTV systems, and security and safety devices and controls.
Ability to manage staffing plans and schedules, motivate staff, and work effectively as a team member.
Ability to maintain professional composure in unusual or urgent situations and adapt to different sites and changing procedures or conditions.
Strong organizational, customer-service, results-orientation, and interpersonal skills, including the ability to interact effectively across social levels and cultures.
Ability to handle multiple tasks, use a keyboard and basic computer systems, and operate controls.
Ability to communicate clearly by seeing, hearing, speaking, and writing to interact with employees and clients, observe and report incidents, and direct others.
Ability to perform essential functions with or without reasonable accommodation, including frequent sitting, standing, and walking; stairs and uneven terrain; occasional reaching, stooping, kneeling, crouching, and crawling; and frequent lifting up to 10 pounds and occasional lifting up to 25 pounds.
Normal vision or vision corrected with glasses or contact lenses, including close and distance vision and the ability to adjust focus.
Ability to work overtime without advance notice when required.
Ability to meet company standards for background and reference checks, controlled-substance testing, behavioral selection survey, licensing, and site-specific requirements.

Nice To Haves

CPR and First Aid Certification.

Responsibilities

Manage security contracts and oversee the accountability of supervisors and staff assigned to accounts.
Take responsibility for performance, service delivery, and budgets for assigned contracts.
Maintain a safe environment for employees, vendors, and other personnel, and support facility security needs.
Establish working relationships with local police and fire departments and facility representatives.
Provide lead direction at client sites and enforce security and safety programs.
Ensure post orders are followed, rounds are completed, and required reports and logs are filed daily and weekly.
Develop and implement security procedures that comply with facility policies and applicable state and federal laws.
Maintain knowledge of emergency policies and procedures; respond to alarms or calls for help, determine a course of action, notify authorities, and assist as needed.
Oversee safe operation of elevators and access doors and coordinate with authorized maintenance personnel and contractors.
Operate or oversee the use of radios, telephones, office equipment, computers, tools, and site vehicles; inspect assigned vehicles daily and report damage.
Counsel and discipline personnel as appropriate, consulting company management when needed and documenting actions.
Assist with training Security Officers and Shift Lead Officers and review post orders to ensure staff understand their assignments.
Communicate with the Operations Manager about account and officer performance, and report security or safety issues and changes that need implementation.
Assist with submitting payroll and personnel information.
Coordinate with company management to ensure adequate security coverage at all posts.
Inspect posts, meet with staff to outline responsibilities, and ensure staff accurately sign in and out for each shift.
Meet with client representatives as scheduled or needed to confirm security requirements are met and provide quality customer service.
Design staffing and security plans; identify recruiting sources; recruit, hire, train, and certify security and operations staff.
Manage administrative duties and ensure payroll and reports are accurate and timely.
Create processes, training programs, safety programs, post orders, and internal policies that improve facility safety, security, and employee performance.
Meet regularly with customers and city representatives to assess performance and develop service-improvement strategies.
Maintain current records for licensed security officers in accordance with city and state regulations.
Create employee recognition programs and identify local organizations to support community services.
Maintain fiscal responsibility for account profitability and pursue business growth through networking and sales strategies.
Carry out other duties as assigned by the Managing Director.