Security Director

Andy Frain Services•Aurora, IL

About The Position

The Security Director manages a security contract and is accountable for supervisors and staff across assigned accounts. The role has responsibility for contract performance, service delivery, and budgets, while helping maintain a safe environment for employees, vendors, and other personnel. The Security Director supports facility security needs and develops working relationships with local police and fire departments, facility representatives, and others. The role is expected to uphold company values and operating principles, maintain staff training compliance, and demonstrate professional leadership. The position provides direction at client sites, oversees security and safety procedures, staff coverage, post orders, rounds, inspections, and reporting. It also handles emergency response coordination, personnel training and performance matters, account communications, payroll and personnel submissions, customer relationships, and administrative and business development activities. The role may involve overtime without advance notice, use of a vehicle, and work in varied site conditions, including inclement weather or settings requiring protective gear.

Requirements

High school diploma or equivalent; the posting also lists an associate degree and a related bachelor's degree or equivalent combination of education and experience.
At least 2 years of prior experience in loss prevention, life safety, CCTV systems, and access to computer systems.
At least 1 year of management experience within the security industry.
Valid driver's license.
Complete state-mandated licensing requirements and meet applicable state, county, and municipal licensing requirements for Security Officers.
Meet any site-specific skills, certification, or authorization requirements.
Willingness to undergo a background investigation; employment offers are contingent on successful completion.
Ability to understand facility layouts, customer operational requirements, security operations and procedures, and management practices and procedures.
Ability to direct and motivate staff, manage schedules, adapt to different sites and changing procedures, and maintain composure in unusual circumstances.
Strong organizational, customer service, results-orientation, and interpersonal skills, including ability to interact effectively with clients across social levels and cultures.
Ability to manage administrative duties and produce accurate, timely payroll and reports.
Ability to handle multiple tasks concurrently and use basic computer functions and operating controls.
Ability to communicate clearly by seeing, hearing, speaking, and writing, and to observe and report incidents.
Ability to perform the physical and mental functions described in the working conditions, with or without reasonable accommodation.
Meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, as well as applicable licensing and site-specific requirements.

Nice To Haves

CPR and First Aid Certification.
Additional qualifications may be specified and preferred depending on the nature of the position.

Responsibilities

Provide professional customer service and ensure staff maintain appropriate presentation and professionalism with visitors, vendors, and employees.
Direct staff at client sites and enforce security and safety programs, post orders, rounds, and daily and weekly reporting requirements.
Develop and implement security procedures that comply with facility policies, procedures, and applicable state and federal laws; maintain knowledge of emergency procedures and respond to alarms or calls for help.
Coordinate emergency response, determine appropriate actions, notify authorities, and provide assistance as needed.
Maintain knowledge of life safety systems, fire panels, and CCTV system computers; coordinate upkeep of elevators and access doors with authorized personnel and contractors.
Operate radios, telephones, copy and fax machines, computers, and tools; inspect assigned vehicles daily and report damage for repair.
Counsel and discipline personnel as appropriate, documenting actions and consulting company management or designated representatives when needed.
Assist with training Security Officers and Shift Lead Officers and review post orders to ensure guards understand their assignments.
Communicate regularly with the Operations Manager about account and officer performance and security or safety issues and changes.
Assist with submitting payroll and personnel information.
Coordinate with company management or designated representatives to ensure adequate coverage of all posts.
Inspect posts, communicate staff tasks and responsibilities, and ensure staff accurately record the start and end of each scheduled shift.
Meet with client representatives to confirm security requirements are being met and provide quality customer service.
Carry out other duties assigned by the Managing Director.
Design staffing and security plans; identify recruiting sources, recruit and hire personnel, and train and certify security and operations staff.
Develop processes, training programs, safety programs, post orders, and internal policies and procedures to improve security and staff performance.
Meet with customers and city representatives to assess performance and develop service improvements and best practices.
Maintain current records on licensed security officers in compliance with city and state regulations.
Create employee recognition programs and identify local organizations to support community services.
Maintain account profitability and pursue business growth through networking and sales strategies.