Security Director

Andy Frain Services•Aurora, IL

About The Position

The Security Director manages a security contract and is accountable for supervisors and staff assigned to the account, with responsibility for contract performance, service, and budget. The role helps maintain a safe environment for employees, vendors, and other personnel; supports facility security needs; and builds working relationships with local police, fire departments, facility representatives, and others. The Director is expected to demonstrate company values, maintain compliance with staff training, and provide professional, effective leadership. The position oversees security operations at client sites, including staffing, post orders, patrols, reporting, emergency response, safety procedures, and compliance with facility policies and applicable laws. It includes personnel management, training, account administration, client communication, and efforts to improve service and grow the account. The role may require overtime without advance notice and may involve physical activity, outdoor or inclement-weather exposure, and handling confidential information.

Requirements

High school diploma or equivalent; the posting also lists an associate degree and a bachelor's degree in a related field or an equivalent combination of education and experience.
At least two years of prior experience in loss prevention, life safety, CCTV systems, and access to computer systems.
At least one year of management experience within the security industry.
Valid driver's license.
Ability to complete state-mandated licensing requirements and meet applicable state, county, municipal, and site-specific security officer licensing, skills, certification, or authorization requirements.
Willingness to undergo a background investigation; employment offers are conditioned on successful completion.
Ability to meet company standards for background and reference checks, controlled substance testing, and a behavioral selection survey.
Knowledge of facility layouts and customer operational requirements, security operations and procedures, management practices, and security and safety devices and controls.
Ability to design staffing and security plans; recruit and hire staff; train and certify personnel; and manage schedules, payroll, and reports.
Ability to provide positive direction, motivate staff, build effective teams, and maintain professional composure in unusual or stressful circumstances.
Ability to adapt to different sites, changing post procedures, and changes in the external environment or organization.
Strong organizational, customer service, results-oriented, and interpersonal skills, including the ability to interact effectively with clients across social levels and cultures.
Ability to handle multiple tasks concurrently and communicate clearly by seeing, hearing, speaking, and writing.
Ability to perform the physical and mental demands of the role, including frequent sitting, standing, and walking; stair and uneven-terrain traversal; occasional reaching, stooping, kneeling, crouching, and crawling; and lifting or moving up to 10 pounds frequently and up to 25 pounds occasionally.
Normal vision or vision corrected with glasses or contact lenses for reading and viewing.

Nice To Haves

CPR and First Aid Certification.

Responsibilities

Manage assigned security contracts, including account performance, service delivery, budgets, and staff accountability.
Provide direction at client sites and enforce security and safety programs, post orders, patrol rounds, and daily and weekly reporting requirements.
Develop and implement security procedures in compliance with facility policies and applicable laws.
Respond to emergency alarms and calls for help, determine the appropriate response, notify authorities, and assist as needed.
Monitor life-safety systems, fire panels, CCTV systems, elevators, access doors, and related equipment; coordinate maintenance with authorized personnel and contractors.
Operate or oversee the use of radios, telephones, office equipment, computers, tools, and assigned vehicles; inspect vehicles daily and report damage.
Counsel and discipline personnel when appropriate, documenting relevant actions and consulting company management as needed.
Assist with training Security Officers and Shift Lead Officers, and review post orders to ensure staff understand their assignments.
Communicate with the Operations Manager about account and officer performance, and report security or safety issues and required changes.
Assist with submitting payroll and personnel information, and ensure adequate security coverage at all posts.
Inspect posts, communicate staff duties and responsibilities, and ensure staff accurately sign in and out for each scheduled shift.
Meet with client representatives to confirm security requirements are being met and provide quality customer service.
Design staffing and security plans; identify recruiting sources; recruit and hire personnel; and train and certify security and operations staff.
Manage payroll, reports, licensing records, and other account administration accurately and on time.
Develop processes, training programs, safety programs, post orders, and internal procedures to improve facility safety, security, and employee performance.
Meet with customers and city representatives to assess performance and develop strategies to improve services.
Create employee recognition programs and identify local organizations to support community services.
Maintain account profitability and pursue business growth through networking and sales strategies.
Perform other duties as assigned by the Managing Director.