Security Director

Andy Frain Services•Columbus, GA

About The Position

The Security Director manages a security contract and is accountable for supervisors and staff assigned to client accounts. The role has responsibility for contract performance, service delivery, and budget, and helps maintain a safe environment for employees, vendors, and other personnel. The Security Director supports facility security needs and establishes working relationships with local police and fire departments, facility representatives, and others. The position requires professional conduct, strong leadership, and compliance with company values, operating principles, and staff-training requirements. The Security Director provides direction at client sites, oversees security and safety programs, and ensures post orders, patrols, reports, and logs are maintained. The role develops security procedures, responds to emergencies, supervises and trains staff, manages post coverage and inspections, supports payroll and personnel administration, and communicates with company operations leadership and client representatives. It also contributes to staffing plans, recruiting, licensing records, employee development, account profitability, and business growth. The position requires a high school diploma or equivalent, with an associate degree listed and a related bachelor's degree or equivalent combination of education and experience also noted. Applicants need at least two years of experience in loss prevention, life safety, CCTV systems, and computer systems, including one year in a security-industry management role. A valid driver's license and applicable state licensing are required; CPR and First Aid certification are preferred. The role may require overtime without advance notice and involves frequent sitting, standing, and walking, occasional climbing and other physical activity, and lifting up to 25 pounds at times. Work may involve stressful situations, inclement weather, protective equipment, and handling sensitive information.

Requirements

High school diploma or equivalent; an associate degree is also listed, and a related bachelor's degree or an equivalent combination of education and experience is specified.
At least two years of prior experience in loss prevention, life safety, CCTV systems, and access to computer systems.
At least one year of experience in a management position within the security industry.
Valid driver's license.
Complete state-mandated licensing requirements and maintain applicable state, county, and municipal licensing requirements for Security Officers.
Willingness to undergo a background investigation; employment offers are conditioned on successful completion.
Meet site-specific requirements for skills, certifications, or authorizations.
Knowledge of facility layout and customer operational requirements, security operations and procedures, management practices, and security and safety devices and controls.
Ability to implement company and customer safety and security procedures, motivate staff, track schedules, adapt to different sites and changing procedures, and maintain composure in unusual circumstances.
Strong organizational, customer-service, results-orientation, and interpersonal skills, including the ability to work effectively with clients across social levels and cultures.
Ability to handle multiple tasks and maintain accurate, timely payroll and reports.
Ability to communicate clearly through seeing, hearing, speaking, and writing; basic keyboarding and computer skills.
Meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to applicable licensing and site requirements.
Ability to work overtime without advance notice when required.
Ability to perform frequent sitting, standing, and walking, sometimes for long periods; climb stairs and walk on inclines or uneven terrain; and occasionally reach, stoop, kneel, crouch, or crawl.
Ability to frequently lift or move up to 10 pounds and occasionally up to 25 pounds, with additional lifting capacity as required by the assigned site.
Normal or corrected vision, including close and distance vision and ability to adjust focus.
May need to use a vehicle to perform job duties and perform stressful physical activity on occasion.
Ability to work in inclement weather or conditions requiring protective gear, and to handle sensitive or confidential information when required.

Nice To Haves

CPR and First Aid certification.
Additional qualifications may be specified and receive preference depending on the position.

Responsibilities

Deliver quality customer service and maintain professional interactions with visitors, vendors, employees, and clients; ensure staff uphold the same standards.
Provide lead direction at assigned client sites and enforce security and safety programs, post orders, patrol rounds, and daily and weekly reporting requirements.
Develop and implement security procedures in accordance with facility policies, procedures, and applicable state and federal laws.
Maintain knowledge of emergency procedures; respond to alarms and calls for help, determine a course of action, notify appropriate authorities, and assist as needed.
Oversee awareness of life-safety systems, fire panels, CCTV computers, elevators, and access doors, and coordinate with authorized maintenance personnel and contractors.
Operate job-related equipment and inspect assigned site vehicles daily, documenting damage and arranging repairs as needed.
Counsel and discipline personnel when appropriate, consulting company management or designated representatives and documenting actions.
Assist in training Security Officers and Shift Lead Officers, and review post orders to ensure guards understand their assignments.
Communicate regularly with the Operations Manager about account and officer performance, as well as security and safety issues or changes.
Assist with submitting payroll and personnel information.
Coordinate with company management to ensure adequate security coverage at all posts.
Inspect posts, meet with staff about tasks and responsibilities, and ensure staff accurately record the start and end of each scheduled shift.
Meet with client representatives to confirm security requirements are being met and provide customer service.
Carry out other duties assigned by the Managing Director.
Design staffing and security plans; identify recruiting sources, recruit and hire personnel, and train and certify security and operations staff.
Manage payroll and reporting administration, develop safety and security processes and training programs, implement safety programs, and create post orders and internal policies.
Meet with customers and city representatives to assess performance and develop service-improvement strategies.
Maintain current licensing records for security officers and create employee recognition programs.
Identify local organizations to support community services; maintain account profitability and pursue business growth through networking and sales strategies.