Security Director

Andy Frain Services•Modesto, CA

About The Position

Andy Frain Services seeks a motivated, multi-task-oriented Security Director to manage a security contract and oversee supervisors and staff assigned to client accounts. The role has responsibility for contract performance, service delivery, and budget, and supports facility security needs while helping maintain a safe environment for employees, vendors, and other personnel. The Security Director establishes working relationships with local police and fire departments, facility representatives, and other stakeholders, and is expected to demonstrate strong leadership, professionalism, and the company’s core values while maintaining full compliance with staff training requirements. The position provides direction at client sites, ensures security and safety procedures and post orders are followed, oversees staffing and training, and coordinates with company management, client representatives, and public agencies. It also includes operational, personnel, administrative, and account-growth responsibilities. The role may involve responding to emergencies, using security and office equipment, inspecting vehicles and posts, and performing physical tasks in varied conditions. Overtime may be required without advance notice.

Requirements

High school diploma or equivalent; an associate degree is also listed as an education qualification.
Bachelor’s degree in a related field or an equivalent combination of education and experience is listed as a qualification.
At least two years of prior experience in loss prevention, life safety, CCTV systems, and access computer systems.
At least one year of experience in a management capacity within the security industry.
Valid driver’s license.
Complete all state-mandated licensing requirements and meet applicable state, county, and municipal licensing requirements for Security Officers.
Meet requirements for skills, certifications, or authorizations specified for the assigned site.
Willingness to undergo a background investigation; employment is contingent on successfully completing it.
Knowledge of facility layout and customer operational requirements, security operations and procedures, management practices, and security and safety devices and controls.
Ability to implement security procedures; plan staffing and security coverage; recruit, train, certify, direct, and motivate staff; and manage schedules, payroll, and reports accurately and on time.
Strong organizational, customer service, results-orientation, and interpersonal skills, including the ability to interact effectively with clients at different social levels and across diverse cultures.
Ability to maintain professional composure in unusual circumstances, adapt to different sites and changes in procedures or operating conditions, and work effectively as a team member.
Ability to handle multiple tasks concurrently and communicate clearly through seeing, hearing, speaking, writing, keyboarding, basic computer use, and operating controls.
Ability to maintain composure under pressure and direct staff positively.
Meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to mandatory licensing and site-specific requirements.

Nice To Haves

CPR and First Aid Certification.
Additional qualifications may receive preference depending on the nature of the position.

Responsibilities

Deliver quality customer service and maintain professional interactions with visitors, vendors, employees, clients, and staff.
Direct operations at assigned client sites, enforce security and safety programs, ensure post orders and rounds are completed, and verify that daily and weekly reports and logs are filed.
Develop and implement security procedures that comply with facility policies and applicable laws; maintain knowledge of emergency procedures and respond to alarms or calls for help, determine an appropriate response, notify authorities, and assist as needed.
Oversee the safe operation of elevators and access doors, and coordinate with authorized personnel and contractors responsible for maintaining life-safety systems and security equipment.
Operate or oversee the use of portable radios, telephones, copy and fax machines, computers, tools, and other equipment; inspect site vehicles daily and report damage for repair.
Counsel and discipline employees when appropriate, consult company management as needed, and document counseling and disciplinary actions.
Assist with training Security Officers and Shift Lead Officers and review post orders to ensure guards understand their assignments.
Communicate regularly with the Operations Manager about account and officer performance, and about security and safety issues or changes.
Assist with submitting payroll and personnel information as designated.
Work with company management to ensure adequate security coverage at all posts.
Inspect posts, communicate staff tasks and responsibilities, and ensure accurate sign-in and sign-out records for every shift.
Meet with client representatives as scheduled or needed to confirm security requirements are met and provide customer service.
Design staffing and security plans; identify recruiting sources; recruit and hire staff; and train and certify security and operations staff on an ongoing basis.
Manage payroll and reporting administration, maintain licensed-officer records, and ensure applicable licensing and site-specific requirements are met.
Develop processes, training programs, safety programs, post orders, and internal policies and procedures to improve safety, security, compliance, and employee performance.
Meet with customers and city representatives to review performance and develop service improvements and best practices.
Create employee recognition programs, identify local organizations for community support, and build teams focused on exceeding customer expectations.
Maintain account fiscal responsibility and profitability, pursue networking opportunities, and develop and implement sales strategies to grow the business.
Follow safe work practices and company policies, and report unsafe working conditions to superiors.
Perform other duties as assigned by the Managing Director.