Security Control Center Operator

U.S. Bank•Gresham, OR

3d•$24 - $32•Onsite

About The Position

Security Control Center Analysts monitor U.S. Bank and U.S. Bancorp systems worldwide from the Security Control Center. The role operates in a fast-paced environment and coordinates company resources and outside agencies, including police, fire, EMS, and guard services. It requires attention to detail, adaptability, multitasking, strong verbal and written communication, customer service skills, and the ability to remain in control of stressful situations. Analysts work independently and as part of a team and use computers and security monitoring systems. The position is on site and supports a center providing 24/7 coverage. Multiple shifts may be available, and overtime is expected when business needs require it.

Requirements

High school diploma or equivalent.
Typically less than one year of applicable experience.
Basic computer knowledge and typing skills.
Ability to work independently and as part of a team.
Strong verbal, written, and interpersonal communication skills.
Ability to provide good customer service, manage multiple tasks, and remain effective in stressful situations.
Ability to adapt to changing circumstances and use critical problem-solving skills.

Nice To Haves

Security, law enforcement, or military experience.
Central alarm monitoring or dispatch center experience.
Previous banking or property management operations experience.
Call center or customer service experience.
Basic understanding of applicable laws, regulations, financial services, and regulatory trends.
Well-developed analytical skills.
Ability to research and manage multiple projects and deadlines simultaneously.
Strong PC skills, particularly in word processing, spreadsheets, databases, and presentations.

Responsibilities

Monitor and respond to fire, life-safety, intrusion, and asset-protection alarm signals through the Genetec system, and document and communicate interactions to the appropriate parties.
Coordinate responses with internal and external agencies to protect U.S. Bancorp customers, personnel, and assets.
Process communications from internal personnel, law enforcement agencies, employees, customers, and vendors.
Assist with and document alarm testing; support alarm system users and field technicians with system use and testing, identify service or training issues, and escalate them for resolution.
Coordinate with Corporate Real Estate divisions, including senior management, Investigations, Guard Services, Facilities, and Engineering, and channel communications between business lines and Corporate Security and Real Estate staff.
Place security service calls for U.S. Bancorp facilities, dispatch appropriate vendors, and interact with vendors to help identify problems.
Use the Enterprise Notification System and other provided tools to alert employees to incidents that could affect safety or business operations.
Escalate situations according to established criteria and in a timely manner to support employee life safety and resolve emergencies.
Prepare written incident documentation that communicates ideas thoroughly and concisely using appropriate grammar and style.
Operate computer systems and software packages, including Microsoft Office, Windows NT, and proprietary software.
Adapt to changes and problems during routine activities, applying critical problem-solving skills and available resources.
Perform other assigned tasks that support the protection of people, property, and assets.

Benefits

Medical, dental, and vision healthcare.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs, equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.