Security Operations Center Operator

Allied Universal • Normal, IL

2d

About The Position

Allied Universal is hiring a Security Operations Center Operator. The Security Operations Center (SOC) is a centralized hub that manages security and safety issues at client facilities and provides customer service to callers while following established processes. The SOC operates 24 hours a day, seven days a week. Operators monitor security, communications, and fire/life safety systems and liaise between safety and security departments. This position also works as a Security Officer when not assigned as an Operator, including covering full-time Operators’ days off.

Requirements

• High school diploma or equivalent.
• Meet at least one of the following: military service; civilian or military law enforcement experience; at least two years of public-sector dispatch or emergency operations center experience (PSAP/911); at least two years of verifiable data-entry experience; at least three years of verifiable private or corporate security experience; or customer service experience.
• Valid driver’s license if driving a company- or customer-owned vehicle.
• Able to type at least 40 words per minute with minimal errors.
• Advanced computer skills and proficiency, including proficiency with Google Applications.
• Ability to multitask, adapt to a dynamic work environment, prioritize work by urgency, and monitor or use multiple software programs simultaneously.
• Ability to analyze high-stress situations quickly and efficiently, communicate events appropriately, and dispatch the proper teams to determine a course of action.
• Excellent oral and written communication skills.
• Excellent organizational skills and strong attention to detail.
• Demonstrated analytical and critical-thinking skills.
• Flexible schedule, including nights and weekends.
• Teamwork and collaboration skills and ability to work in a team environment.
• Licensing requirements may apply under state or local laws and regulations and may be required before employment.

Nice To Haves

• Graduate of a certified public safety academy in law enforcement, adult corrections, or firefighting, military or civilian.
• Eight or more years of active service in any military branch.

Responsibilities

• Monitor security, communications, and fire/life safety systems using provided monitoring systems.
• Answer and respond to events and situations received over regular and emergency phones, two-way radios, and intercoms.
• Accurately document routine and unusual events occurring on or near the facilities.
• Make emergency notifications as required by policies and procedures.
• Proactively monitor surveillance cameras and CCTV remote viewer programs, and monitor and respond to security and life-safety system alarms.
• Speak clearly, give direction, and provide guidance to employees and security staff during emergency and non-emergency calls.
• Serve as the liaison between departments and the security department.
• Handle complaints and unusual or critical event information without delay, as directed by procedures.
• Conduct regular and random patrols of facilities, grounds, and perimeters; identify and address safety and security concerns and monitor access and egress points.
• Observe, identify, and report suspicious, inappropriate, or unusual behavior, materials, objects, security breaches, and other safety concerns.
• Respond promptly and professionally to security incidents, emergencies, and critical situations using sound judgment and problem-solving skills.
• Prepare clear, accurate, and timely oral and written reports about security, safety, and incident-related activities.
• Assist with escorts, intercession, crowd control, special events, and property movement as directed.
• Provide professional customer service while enforcing security procedures, assisting with investigations, and supporting emergency response activities as appropriate.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Company retirement plans.
• Seven holidays annually paid at time and a half if worked.
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED