SkyLink Control Center Operator

DFW International Airport•Grapevine, TX

About The Position

Under the general direction of a Transportation Administrator, the SkyLink Control Center Operator oversees all aspects of the SkyLink Automated People Mover (APM) system using computer consoles, electronic monitors, power distribution, and communication systems. The role supports safe and efficient transportation for airline, TSA, and concessionaire employees and the traveling public, and responds to real or potential emergencies. The operator uses technical expertise and independent judgment to maintain service levels, manage performance, and implement emergency and failure management strategies that prioritize safety, security, and customer service. The position monitors system operations, performance, weather, security, and communications; manages electrical-system operations and Lockout Tag Out procedures; keeps event records; supports airport security and emergency response; and assists with investigations of accidents, incidents, and complaints. The operator also mentors and trains other controllers and performs related duties as assigned. This is a DOT- and Airport-designated safety-sensitive position and an Essential Employee position. Selected applicants must pass pre-employment drug and alcohol tests and may be subject to random screening. The employee must obtain and maintain a SIDA Airport Identification/Access Badge within the specified timeframe.

Requirements

Completion of high school curriculum or equivalent.
Three years of experience with console control systems in a real-time environment, such as Airport Operations Centers, Rail, Public Transit, Public Safety dispatch, or Government/Military operations facilities; equivalent combinations of education and/or experience may be substituted.
Possession of a valid Class C driver’s license.
Knowledge of automated train control systems, including safety protocols, electronic reporting, power distribution, and real-time troubleshooting.
Knowledge of electromechanical and electronic systems and their role in automated operations.
Skill in using office software and technology to support efficient operations and manage systems.
Skill in computer technology, systems analysis, and software applications used for system monitoring and issue resolution.
Strong written and verbal communication skills for engaging with colleagues, passengers, and airport staff.
Creative problem-solving skills, including evaluating multiple factors to resolve complex issues.
Skill in troubleshooting and supporting field teams to restore operations quickly.
Ability to deliver exceptional customer service and build positive relationships with internal and external stakeholders.
Ability to successfully complete the SkyLink Central Control Operator Initial Certification Test within the six-month probationary period and maintain proficiency through routine testing.
Ability to analyze data from multiple sources and make quick, informed decisions in real-time situations.
Ability to thrive under pressure, multitask, and manage multiple information streams.
Ability to interpret and enforce regulations and ensure compliance and clarity in procedures.
Ability to work rotating shifts or extended hours, including 12-hour shifts when needed or assigned.
Ability to pass a color vision deficiency test.
Ability to assess complex situations, identify solutions, and clearly document actions in routine and emergency contexts.
Ability to thoroughly evaluate facts, follow through, and effectively document actions taken.
Must pass drug and alcohol tests before employment and submit to random drug and alcohol screening during employment in this safety-sensitive position.
Must obtain a SIDA Airport Identification/Access Badge within 30 days of employment and maintain qualification for the badge upon renewal.

Nice To Haves

Experience with automated people mover (APM) systems or similar transportation technologies.
Certification in emergency management or incident response, with the ability to handle high-pressure situations effectively.
Experience with system troubleshooting and the ability to work with technical teams to resolve issues quickly.
Advanced knowledge of safety and security protocols relevant to transit systems and public spaces.

Responsibilities

Monitor and control the SkyLink APM system using computer consoles, electronic monitors, power distribution, and communication systems to ensure safe and efficient operations.
Respond to real or potential emergencies by implementing failure-management strategies, coordinating with emergency responders, and protecting passenger and system safety.
Manage system performance, ensure adherence to procedures, and provide guidance and training to incoming control operators.
Analyze system performance and service-level requirements and make data-driven decisions to improve reliability and efficiency.
Monitor weather conditions and system security, including communication systems and CCTV, and declare weather-related SkyLink alerts or emergencies as appropriate.
Maintain an accurate, real-time log and update the SkyLink Submission Portal with significant events.
Manage the 750 VDC flow and comply with operating standards to support safe electrical-system operations; prepare, identify, and perform Lockout Tag Out procedures in accordance with operational guidelines.
Assist Airport security by implementing the Breach of Security violation plan in compliance with TSA and Airport Board policies, and coordinate with the Department of Public Safety for emergency response and security issues.
Assist with investigations of accidents, incidents, and complaints, and resolve issues involving system users, passengers, and tenants.
Mentor and train new and less experienced controllers, providing on-the-job guidance and advice.
Perform other related duties as assigned.