Control Center Operator I / Production Control Center

San Antonio Water System•San Antonio, TX

About The Position

The Control Center Operator I is an entry-level position responsible for monitoring and operating pumping equipment for potable water, recycled wastewater, and lift station systems at defined parameters. The role helps ensure uninterrupted quantity, quality, and pressure for domestic, fire, and recycled water use by monitoring pumping methods, valve activity, tank levels, treatment-process analyzers, and other operational strategies. The position works under close supervision.

Requirements

High school diploma or GED.
One year of experience in groundwater, recycled water, distribution, or a similar work environment.
Obtain a TCEQ Class D Water Operator License within 6 months of hire.
Obtain a Class C Groundwater Treatment Operator License within 12 months of hire.
Ability to report to work on time, maintain good attendance, and work all designated schedules.
Basic understanding of dispatching systems, word-processing software, Excel spreadsheets, and multiple database applications.
General knowledge of production and distribution systems, mapping systems, and work-order systems.
Ability to use two-way radio communications systems and dispatching systems, and Microsoft software applications.
Ability to work effectively in a team and coordinate with technicians, internal and external customers, consultants, management, and regulatory agencies.
Ability to establish and maintain effective working relationships with internal and external contacts.
Ability to work night, weekend, holiday, and rotating shifts, and to work overtime.
Ability to sit, stand, walk, climb stairs, speak clearly, hear well, distinguish colors, use a keyboard and mouse, and lift up to 25 pounds.

Nice To Haves

TCEQ Class B Groundwater Treatment Operator license.

Responsibilities

Monitor system pressures by reviewing historical data, pump performance, system hydrology, and customer demand, and match them with appropriate pumping schemes.
Identify the criticality of emergency situations and, under supervision, communicate with first responders, supervisors, and emergency personnel; assist in determining next steps and prioritizing problems by severity.
Receive requests for potable water and reuse-system repair isolations, evaluate them, and assist in determining further action.
Identify equipment failures and initiate work orders for emergency and corrective repairs.
Notify technicians of needed repairs in a manner appropriate to the severity of the problem.
Dispatch on-duty and on-call personnel as necessary to address problems.
Learn the process and maintain records, activity logs, and equipment-readiness lists to coordinate pump activity with main breaks, emergency shutdowns, construction projects, and pressure-zone changes.
Inform other operators about ongoing problems and operational issues.
Perform basic mathematical calculations.
Establish and maintain effective working relationships and public relations.
Perform other duties as assigned.