Security Operations Center Operator

Vallarta Supermarkets•Santa Clarita, CA

About The Position

The Security Operations Center Operator works under the direction of the SOC Manager and is responsible for incident response. The operator also assists with internal and external investigations and provides video downloads as needed. This non-exempt position has a schedule based on business necessity and coordinated through the reporting Manager, with flexibility to work nights, weekends, and holidays. Duties may extend beyond those listed, and employees may be asked to perform reasonable tasks consistent with company goals and objectives.

Requirements

High school diploma or equivalent.
Strong motivation, initiative, and observation skills.
Strong oral and written communication skills, with the ability to communicate professionally and effectively with diverse individuals and groups.
Availability for a flexible schedule based on business needs, including nights, weekends, and holidays.

Nice To Haves

Prior video surveillance and investigative experience.
Bilingual English/Spanish.

Responsibilities

Report emergency and non-emergency incidents to the Manager and proactively respond to them according to SOC procedures.
Assist the Asset Protection & Security Field Operations Team with internal and external investigations and audits.
Safeguard equipment and report faulty or missing equipment.
Conduct remote overnight security surveillance and dispatch security patrol or provide after-hours emergency assistance to overnight team members as needed.
Verify and retain video related to Risk Management, General Liability, Workers’ Compensation, Human Resources, law enforcement requests, investigations, and internal and external incidents.
Upload video files to the case management system.
Conduct audits, including safety, security, dishonesty, working off the clock, and food portion control audits.
Respond to alarm calls as the first point of notification and view live surveillance.
Verify incidents by video, then cancel or dispatch law enforcement and fire department as appropriate.
Request service for burglar alarm activations related to system failure.
Provide stores with emergency access by remotely arming and disarming alarms, issuing temporary alarm codes, managing building access through knock boxes, and arranging access for overnight services and maintenance.
Monitor external storage rooms and contact law enforcement when incidents occur.
Respond to business continuity situations, including civil unrest, natural disasters, power outages, and emergency notifications.