Security Operations Center Operator

Allied Universal • Plano, TX

6d • Onsite

About The Position

Allied Universal is hiring a Security Operations Center (SOC) Operator for a corporate electronic manufacturer setting near Hwy 75 and Legacy Drive in Plano, Texas. The operator uses security best practices to identify, analyze, and support events and incidents that affect or could affect OpenText operations, facilities, and employees. The role monitors multiple security network systems, coordinates responses to safety and security incidents, provides timely and accurate reports to Security Management about life-safety events, and guides and assists business clients during emergency and non-emergency events. The position pays $25.00 per hour, with weekly pay.

Requirements

• High school diploma or equivalent.
• Meet any licensing requirements imposed by applicable state or local laws and regulations; a license may be required before employment.
• Demonstrated analytical and critical-thinking skills, including the ability to prepare reports.
• Ability to use logic and reasoning to reach conclusions and solve problems.
• Competency with advanced computer systems, including hardware, software, and networks.
• Highly proficient computer skills, including Microsoft Office applications.
• Ability to communicate effectively with IT and Security Systems professionals.
• Ability to operate radio and telephone equipment and/or console monitors.
• Flexibility to work various shifts and willingness to assist the team when needed.
• Ability to adapt to a dynamic environment and work under pressure.
• Comfort working in an environment that expects constant learning.
• Effective oral and written communication skills and active listening skills.
• Ability to assess and evaluate situations effectively and identify critical issues quickly and accurately.
• Attention to detail and problem-solving skills.
• Ability to compile, sort, and interpret data.
• Ability to encourage effective teamwork and mediate conflict with tact and diplomacy.
• Ability to handle client-site crisis situations calmly and efficiently.

Nice To Haves

• College degree or current college enrollment, with a focus on Criminal Justice or another protective service-related field.

Responsibilities

• Monitor physical security equipment globally to help ensure the security of employees, contingents, and office spaces.
• Manage day-to-day facility access in accordance with customer, auditor, and company policies.
• Manage the CCTV system and process video footage requests in accordance with company policy.
• Manage access report requests in accordance with company policy.
• Notify appropriate personnel during emergencies.
• Notify, direct, and assist emergency personnel during emergencies.
• Serve as a liaison among clients, other departments, and company leadership during emergencies.
• Direct visitors to appropriate areas.
• Monitor and control the removal of company and personal property.
• Report observed building utility and service issues to Facilities as instructed.
• Manage day-to-day requirements for the company’s anti-tailgating program.
• Evaluate and recommend improvements to procedural safety and security protocols or processes.
• Provide exceptional customer service and communication.
• Respond calmly to incidents and critical situations using problem-solving skills.
• Conduct regular and random patrols around the business and perimeter; work environments and conditions may vary by client site.
• Work flexible schedules, including some nights, and assist the team when needed.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• Basic life insurance.
• AD&D insurance.
• Disability insurance.
• 401(k) plan, subject to eligibility requirements.
• Seven annual holidays paid at time and a half if worked.
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED