Security Operations Center Operator

Vitalant•Scottsdale, AZ

1d•$23 - $28•Onsite

About The Position

The Security Operations Center (SOC) Operator is responsible for real-time monitoring, incident response, and operational support of Vitalant’s enterprise-wide physical security systems. Based at the centralized SOC at the National Headquarters in Scottsdale, Arizona, the operator monitors alerts, triggers, and live video feeds to help protect employees, donors, patients, facilities, and assets. The role supports the National Security Manager in maintaining the reliability, effectiveness, and proper operation of access control, video surveillance, intrusion detection, alarm, and environmental monitoring systems across all locations. The position supports operational readiness, regulatory compliance, and a safe and secure environment. It is an on-site role, five days per week, with after-hours and emergency response support as required.

Requirements

Two years of experience in a SOC, centralized monitoring, or security operations environment.
Experience monitoring security systems in a centralized operations center.
Experience with enterprise-level access control and video management systems.
Intermediate to expert-level knowledge and proficiency with physical security systems and platforms.
Working knowledge of applicable federal, state, and municipal security regulations.
Strong situational awareness and attention to detail.
Ability to assess alerts and incidents quickly and accurately.
Excellent verbal and written communication skills.
Strong judgment and ability to follow procedures under pressure.
Proficiency with security monitoring platforms and Microsoft Office tools.
Ability to work assigned shifts and respond to urgent or emergency situations.

Nice To Haves

Associate degree in Security Management, Criminal Justice, or a related field, or an equivalent combination of education and experience.
Verkada Certified Engineer certification.
Experience working in a 24/7 operational environment.
Prior law enforcement or military experience.
Experience in healthcare, critical infrastructure, or regulated environments.
Verkada platform experience.

Responsibilities

Serve as the senior on-shift lead while remotely monitoring cameras, alarms, and security systems from the centralized SOC.
Operate enterprise access control, CCTV, intrusion detection, alarm, and environmental monitoring systems across all locations.
Monitor alerts, triggers, dashboards, live video feeds, and alert queues, maintaining continuous situational awareness and providing 24/7 monitoring support to monitored facilities.
Support system expansions and enhancements, including software deployments and additions of monitoring hardware.
Document system activity, alerts, incidents, and daily operational logs accurately.
Respond to security incidents in real time according to established procedures.
Conduct preliminary investigations, including video review, access log analysis, and alarm validation.
Gather and preserve information and evidence, and prepare clear, accurate, and timely incident reports.
Escalate critical incidents, system failures, and emerging risks to the National Security Manager and other leadership as required.
Assist internal departments and emergency responders during security events.
Identify security-system issues, performance concerns, and equipment malfunctions; coordinate with IT, vendors, and security partners to troubleshoot and resolve them.
Assist with system testing, upgrades, hardware installations, and process improvements.
Ensure compliance with organizational security policies, procedures, and applicable regulations.
Partner with Facilities, IT, HR, Operations, and other stakeholders to support security operations.
Communicate using radio, phone, reports, and software systems, maintain confidentiality of sensitive information, and contribute to a professional, collaborative SOC team environment.
Perform other duties as assigned at management’s discretion.