Security Center Operator (Night Shift)

Travis County•Austin, TX

3d•Onsite

About The Position

The Security Center Operator serves as a central information hub for Travis County safety and security issues. The role coordinates and provides immediate response to emergencies and security situations affecting County employees, customers, facilities, or assets. Operators use electronic security and telecommunications equipment to monitor, evaluate, send, and relay information related to security events, and remotely monitor County facilities for fire, intrusion, and card-access events. The position monitors security and auxiliary systems, including CCTV, access control, cable television, and internet weather sources, to identify events that may affect the County and provide notifications as needed. Operators report security violations and questionable activity, monitor buildings for damage or equipment issues, prepare accurate reports, and dispatch security guard patrols when needed. This classification has no lead or supervisory duties. The role is based in the Security Operations Center, which operates 24 hours a day, seven days a week; the listed night schedule is 10:30 p.m. to 6:30 a.m., Sunday through Thursday. The position may require rotating shifts and work on weekends and holidays.

Requirements

High school diploma or GED and two years of experience in a security operations center environment or equivalent, including one year of computer experience; or an equivalent combination of education and experience sufficient to perform the job duties.
Successfully pass a background investigation, including fingerprint clearance.
Knowledge of software-based security systems, CCTV, and access control systems.
Knowledge of computer software, including word processing, spreadsheets, databases, email, and other software packages.
Knowledge of security regulations and procedures, telephone courtesy, business letter writing, grammar, punctuation, and report preparation.
Skill in operating computers, prioritizing assignments, interacting positively with the public, problem-solving, making prompt and accurate decisions, verbal and written communication, attention to detail, and active listening.
Ability to operate and manage security tools and processes; handle sensitive issues confidentially and discreetly; and operate access control, CCTV, alarm, email, intranet, and communications systems.
Ability to recognize, assess, evaluate, and report security situations, risks, and dangers; multitask and coordinate emergency situations calmly and professionally; and work independently and efficiently.
Ability to follow instructions, communicate clearly and professionally, perform simultaneous tasks, remain calm under stress, and establish effective working relationships with outside agencies, County staff, officials, and the public.
Ability to exercise discretion and diplomacy, maintain attendance and punctuality standards, and gain working knowledge of County geography.
Ability to meet the stated physical requirements, including lifting or carrying up to 25 pounds and using visual acuity, speech, hearing, hand-eye coordination, and manual dexterity to operate computers and office equipment.

Nice To Haves

Valid Texas Driver's License.
Prior military, security, fire protection, or public safety dispatcher experience.
Experience with Lenel access control, alarm monitoring, and CCTV.

Responsibilities

Monitor and operate unified physical and personnel security platforms, including access control, video surveillance, communications, intrusion, and analytics systems.
Monitor, investigate, and respond appropriately to fire, life-safety, intrusion, and asset-protection alarm signals, providing direction as necessary.
Report security concerns, violations, breaches, questionable activities, and emergencies verbally and in writing.
Initiate response and notification procedures for emergencies and security situations affecting County operations or employees, including medical emergencies, bomb threats, workplace violence, suspicious activity, and evacuations.
Ensure security monitoring systems are functioning properly.
Monitor outside areas for vagrants and other unauthorized personnel.
Monitor buildings for equipment failure or vandalism and notify appropriate emergency contacts for repairs.
Operate security computer systems and radio systems in accordance with FCC rules and regulations.
Dispatch security guards to calls for service.
Coordinate and manage multiple communications and simultaneous tasks on demand.
Use checklists, protocols, and phone listings to manage incidents and make applicable notifications.
Attend training and certification courses as needed or required to maintain necessary certifications and skills.
Perform other job-related duties as assigned.