Security Protective Operations Center Operator (Night Shift)

SpaceX•Hawthorne, CA

About The Position

SpaceX is seeking experienced operators for its SpaceX Protective Operations Center (SPOC), a global 24/7 monitoring and incident response coordination center. The operator coordinates day-to-day and incident-response logistics and supports security officers while serving as a point of contact for facility-related matters. The role works closely with operational, management, and administrative teams and covers event and incident monitoring, camera and security alarm monitoring, video review, dispatch, resource allocation, and incident-response communications. The position is based on a night shift, with availability required for overtime, nights, weekends, and rotating schedules as needed.

Requirements

High school diploma or equivalency certificate.
At least 2 years of experience as a global security operations center (GSOC) operator or in a corporate security role, or at least 2 years of law enforcement or military experience.
Ability to work the night shift, 5 PM to 5 AM, and any schedule needed, including overtime, nights, weekends, and rotating schedules.
Ability to pass Air Force background checks for Cape Canaveral and Vandenberg.
Valid driver’s license.
Possess or be eligible for a valid state security officer license.
Subject to pre-employment drug testing and random drug and alcohol testing.
Must meet applicable U.S. Government export-control eligibility requirements stated in the posting.

Nice To Haves

Bachelor’s degree.
Professional and effective communication by telephone and email, and ability to interact with employees and visitors at all levels.
Strong attention to detail.
Ability to work in a fast-paced, multitasking, team-focused environment.
Ability to learn, retain, and apply security-related concepts, information, and processes.
Understanding of access-control, video-surveillance, and fire systems.
Ability to prioritize workload by urgency, delegate and oversee tasks appropriately, and communicate with audiences including executive management.
Ability to follow up on pending or open projects and tasks through completion.
Strong analytical and critical-thinking skills.
Experience working with mass-communication tools.
Proficiency in Microsoft Office, particularly Excel data analysis and pivot tables.
Ability to assess, evaluate, and effectively escalate situations for resolution.
Active secret security clearance.
Experience with geospatial analysis software such as ArcGIS, QGIS, or Google Earth.
Proficiency conducting open-source intelligence (OSINT) research to identify threats to personnel, facilities, or information.
Superior report-writing skills.

Responsibilities

Investigate incidents, coordinate information gathering with responding security personnel, and prepare accurate, timely incident reports.
Notify and coordinate with onsite first responders, stakeholders, and local law enforcement during incidents and emergencies.
Monitor, analyze, and report daily global incidents that may affect SpaceX employees or offices, escalating matters to security management and other relevant stakeholders.
Monitor access-control alarms, video surveillance equipment, and fire alarm systems; dispatch resources to investigate anomalous alarms and activity.
Prioritize and process incoming security reports and requests received by radio, phone, and support ticket, and track shift activity.
Identify and communicate critical incidents according to notification procedures, coordinate response logistics, provide direction and response instructions to uniformed security forces, and document incidents.
Assist stakeholders and internal investigations with video-surveillance system reviews.
Maintain current knowledge of security operations center responsibilities, applicable SpaceX and contract security policies and procedures, and security work instructions.
Maintain a professional environment, comply with applicable laws and policies, and help ensure SpaceX personnel understand and follow security work instructions.
Perform additional duties assigned or required by Security Leadership or SpaceX management.
Actively monitor and provide oversight of SpaceX headquarters in Hawthorne and satellite offices and facilities.

Benefits

Potential long-term incentives in the form of company stock or long-term cash awards, and potential discretionary bonuses.
Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan.
Medical, vision, and dental coverage.
401(k) retirement plan.
Short- and long-term disability insurance.
Life insurance.
Paid parental leave.
Various other discounts and perks.
May accrue 3 weeks of paid vacation.
Eligible for 10 or more paid holidays per year.
Paid sick leave under company policy.