Security Operations Center Operator - Overnight Shift
About The Position
Titan Security is seeking a Security Operations Center (SOC) Operator to monitor security systems, coordinate emergency responses, compile reports, handle email and phone inquiries, and perform related workplace duties. The role requires comfort in a fast-paced environment, strong communication and multitasking skills, and the ability to make sound decisions with limited supervision after training. The operator must be available to work third shift. The position also involves supporting security officers and handling communications, scheduling, incident documentation, and SOC protocols.
Requirements
- High school diploma or GED.
- Two years of prior satisfactory employment as a security officer or in a customer service position.
- At least 20 years of age.
- Ability to acquire and maintain a valid PERC Card, including state-accredited training requirements.
- Ability to read, write, speak, and understand English.
- Proficiency with Microsoft Office software, including Word, Access, Excel, and PowerPoint.
- Ability to pass a pre-employment drug screen and criminal background check.
- Must maintain a working telephone number through which the employer can make contact.
- Must meet the physical demands required by the contract to perform the essential functions of the job.
- Availability to work third shift.
Nice To Haves
- Experience in a high-volume call center and dispatch.
- Work history showing progressively increasing security or customer-service skills and responsibilities, especially in a supervisory capacity.
- Knowledge of communication center protocol and security operations.
- Advanced computer proficiency and technological skills related to physical security needs.
Responsibilities
- Report appropriate operational matters in real time to the SOC Manager, Director of Operations, and senior management.
- Provide customer service to all parties encountered while on duty.
- Respond to customer service calls by resolving issues or referring them to appropriate individuals.
- Manage communications for emergency and non-emergency calls for service through phone and email workstations.
- Monitor email inboxes, work-order requests, and communications devices; prioritize and process incoming information according to procedure.
- Establish, maintain, and review schedules.
- Assist with supervision and management of security officers, including payroll, training, coaching, development, and support.
- Handle escalated security issues and emergency situations; coordinate incidents with the Security Team and notify, assist, and direct external emergency personnel and the internal Emergency Response Team as necessary.
- Acknowledge alarms and dispatch personnel as needed.
- Participate in regular training and scenario-based security drills.
- Understand and execute emergency and general service SOC protocols.
- Perform SOC-related projects and tasks as requested by the SOC Manager or Director of Operations.
- Compile daily SOC activities into shift reports and ensure detailed shift pass-downs are issued and followed.
- Compile monthly, quarterly, and annual SOC statistical data.
- Author incident reports according to SOC protocols.
- Perform other tasks and duties of a similar nature and scope as assigned.
Benefits
- Paid time off
- Medical insurance
- Dental insurance
- Paid holidays
- Pension/retirement benefits
- Skills-enhancing training
- Opportunities for career growth and promotion
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
