Overnight Security Operations Center Coordinator

Goodwill of Central and Northern Arizona

4d•Onsite

About The Position

Provides critical services to Goodwill of Central and Northern Arizona (GCNA) and affiliated entities related to theft deterrence and initial incident response. The role helps ensure the security and safety of facilities, staff, and customers by monitoring and interacting with day-to-day security protocols and procedures to reduce overnight shrink, protect facilities, and coordinate incident resolution. It focuses on optimizing processes and maintaining customer satisfaction while protecting company assets. The Coordinator monitors and maintains security surveillance systems, conducts patrols, monitors access and security events, and responds to incidents. The role also documents security and safety activity, supports investigations, collaborates across company divisions, and provides guidance to customers and visitors. Regular, consistent in-person attendance is required, along with travel by vehicle to company or vendor sites, sometimes with little notice, and to conferences and training locations.

Requirements

High school diploma preferred.
Microsoft Office skills, including Word, Excel, Teams, and Outlook.
Good oral and written communication skills, including the ability to understand and follow verbal and written instructions in English.
Ability to prioritize daily duties, manage multiple tasks or audits, and determine appropriate next steps from information provided.
Ability to make appropriate decisions in stressful situations.
Ability to use strategic thinking to minimize exposure to emerging threats and trends.
Ability to analyze information, identify root causes, and develop and implement approved solutions in stressful situations.
Ability to work independently and collaboratively and manage multiple projects and priorities.
Familiarity with local, state, and federal laws and regulations pertaining to operations.
Ability to obtain and maintain appropriate security clearance as required by the organization.
Valid state-issued driver’s license and clean motor vehicle record; ability to safely operate personal, company, and rental vehicles.
Ability to pass a background check and drug screen, where applicable.
Ability to speak and read English proficiently.
Regular and consistent in-person attendance.
Ability to travel by vehicle to multiple company or vendor sites, sometimes with little notice, and to conferences and training locations.

Nice To Haves

Bilingual skills are helpful but not required.

Responsibilities

Continuously monitor security events, logs, alerts, and other data sources to identify and resolve potential or current security incidents in a timely manner.
Use technology to monitor sites and identify potential risks and vulnerabilities.
Respond effectively to emergencies such as thefts, burglaries, fires, medical emergencies, workplace violence, and natural disasters; follow emergency procedures, assist with evacuations, and support emergency personnel.
Monitor and control facility access, verify identification, issue staff and visitor badges, maintain visitor logs, and enforce company access and visitor-management policies.
Assess the scope and impact of security incidents and implement appropriate mitigation measures.
Proactively search for indicators of compromise, persistent threats, and malicious activity that automated security systems may not detect.
Monitor and prioritize incident queues, assigning or reassigning incidents to support timely resolution.
Collaborate with company divisions to promote security awareness and guide customers on company processes.
Communicate with colleagues, visitors, and external stakeholders about security matters, and maintain communication channels that support customer satisfaction.
Maintain awareness of local emergency services and law enforcement agencies to support communication during emergencies.
Prepare accurate and detailed reports on incidents, observations, and daily activities; document incidents with photographs, videos, and written reports as needed for investigations and legal requirements.
Monitor and respond to alarms, CCTV, remote monitoring, and emergency incidents professionally and calmly.
Review event logs, alerts, and security data for abnormalities; perform root-cause analysis and recommend ways to prevent recurrence.
Collaborate with other departments to integrate security and technology measures into overall business strategy.
Travel as a driver to multiple company or vendor sites, sometimes with little notice, and to conferences and training locations; safely operate personal, company, and rental vehicles.
Review communications promptly, identify issues, and address them appropriately.
Perform live video surveillance to detect and resolve theft, property-security issues, and critical incidents.
Maintain relevant investigation training and certifications.
Conduct Asset Protection training to improve quality and performance.
Attend required meetings to promote and maintain systems and department services.
Maintain regular and consistent in-person attendance.
Model Goodwill Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.

Benefits

Three medical plans.
Employer-funded Health Reimbursement Account (HRA).
Three dental plans.
Vision plan.
Traditional and Roth 401(k) plans.
Employer-paid life insurance.
Employee Assistance Program (EAP).
Paid time off, including sick and vacation time.
Paid holidays.
Comprehensive Total Rewards package eligibility begins on the first of the month following 60 days of employment.
No-cost career development, training, and education services.