Overnight Security Operations Support Specialist

Securitas Security Services•Downers Grove, IL

4d•$21 - $23

About The Position

The Operations Support Specialist (OSS) provides after-hours support to the District Manager and Field Service Manager for daily business functions. The role supports employees outside regular business hours, maintains schedules and updates, monitors incident and vehicle reports, and shares insights on trends or areas of concern with the District Manager. The OSS also assists with uniform requests and fulfillment. The position manages call-offs and coverage, coordinates staffing, scheduling, equipment, and records with line management, and helps ensure services meet client requirements while controlling labor costs. It promotes a professional, compliant work environment and reviews reports to verify commitments and client directions have been followed. Other similar duties may be assigned according to business needs.

Requirements

Must be at least 18 years of age.
Must have a reliable means of communication, such as a cell phone.
Must have reliable transportation, public or private.
Must hold or be able to obtain a valid driver’s license in the state or country of residence.
Must have the legal right to work in the country of residence.
Fluent in written and spoken English.
Must have a high school diploma or equivalent secondary education, or GED.
Must be willing to participate in pre-employment screening, including a drug screen and background investigation.
Must have prior supervisory experience.
Associate’s degree and one year of experience in security operations, or an equivalent combination of education and experience sufficient to perform the job’s essential functions. Additional relevant experience may substitute for education at one calendar year of experience per academic year of education.

Responsibilities

Provide after-hours support to employees in coordination with the Field Service Manager.
Maintain schedules and schedule updates.
Monitor incident reports and vehicle reports and provide the District Manager with insights on trends or areas of concern.
Support uniform requests and fulfillment.
Manage call-offs for Line Management and ensure proper coverage is obtained.
Maintain a positive, professional environment in compliance with applicable laws, regulations, policies, and procedures, and help ensure staff understand and comply with them.
Coordinate with line management on scheduling, staffing, equipment, record keeping, and related matters to support smooth service delivery.
Adjust scheduling and staffing as needed to meet client requirements while controlling labor costs.
Review reports to ensure commitments have been met and client directions followed.
Perform other duties of a similar nature and scope as required for the assigned office.