Overnight Security Operations Center Coordinator

Goodwill of Central & Northern Arizona•Peoria, AZ

3d•Onsite

About The Position

The Security Operations Center Coordinator provides theft deterrence and initial incident response for Goodwill of Central and Northern Arizona and its affiliated entities. The role helps protect facilities, staff, customers, and company assets by monitoring security operations, supporting facility protection, coordinating incident resolution, and maintaining customer satisfaction. The coordinator monitors surveillance systems, conducts patrols, and responds to security and safety incidents. The position monitors security events, alarms, access, and surveillance; identifies risks and potential threats; and helps resolve incidents efficiently. It also supports emergency response, visitor and access management, incident investigation and documentation, security awareness, asset protection training, and integration of security measures with other departments. Travel by vehicle to company or vendor sites, training locations, and conferences is required, sometimes with little notice. Regular, consistent in-person attendance is required. The stated schedule is Wednesday from 2 AM to 6 AM and Thursday through Saturday from 6 PM to 6 AM. Starting pay is $20.00 per hour. Benefits eligibility begins on the first day of the month following 60 days of employment.

Requirements

High school diploma preferred.
Microsoft Office skills, including Word, Excel, Teams, and Outlook.
Good oral and written communication skills and ability to understand verbal and written instructions in English; ability to speak and read English proficiently.
Ability to prioritize daily duties, manage multiple tasks and audits, and determine appropriate next steps from information provided.
Ability to make appropriate decisions in stressful situations.
Ability to use strategic thought processes to minimize exposure to emerging threats and trends.
Ability to analyze information, identify root causes, and develop and implement approved solutions in stressful situations.
Ability to work independently and collaboratively while managing multiple projects and priorities.
Familiarity with local, state, and federal laws and regulations pertaining to operations.
Ability to obtain and maintain security clearance as required by the organization.
Valid state-issued driver's license and clean motor vehicle record; ability to safely operate a reliable personal vehicle, company vehicles, and rental vehicles.
Ability to pass a background check and drug screen, where applicable.
Ability to travel by vehicle to multiple company or vendor locations, often with little notice, and to conferences and training locations.
Ability to maintain related investigation training and certifications.

Nice To Haves

Bilingual skills are helpful but not required.

Responsibilities

Continuously monitor security events, logs, alerts, and other data sources to identify and resolve potential or current incidents.
Use technology to monitor sites and identify potential risks and vulnerabilities.
Respond to emergencies such as theft, burglary, fire, medical emergencies, workplace violence, or natural disasters; follow response procedures, assist with evacuations, and support emergency personnel.
Monitor and control facility access; verify identification, issue staff and visitor badges, maintain visitor logs, and enforce access and visitor-management policies.
Assess the scope and impact of security incidents and implement appropriate mitigation measures.
Proactively search for indicators of compromise, persistent threats, and other malicious activity that automated systems may not detect.
Monitor and prioritize incident queues, assigning or reassigning incidents as needed for timely resolution.
Promote security awareness and provide customers with guidance on company processes.
Communicate with colleagues, visitors, external stakeholders, emergency services, and law enforcement regarding security matters.
Maintain effective communication channels with customers to support satisfaction and a positive customer experience.
Prepare detailed reports on security incidents, observations, and daily activities; document incidents with photographs, videos, and written reports as appropriate.
Monitor and respond to alarms, CCTV, remote monitoring, and emergency incidents calmly and professionally.
Review event logs, alerts, and other security data; identify abnormalities, conduct root cause analysis, and recommend ways to prevent recurrence.
Collaborate with other departments to integrate security and technology measures into business strategy.
Travel as a driver to multiple company or vendor sites, often with little notice, and travel to conferences and training locations.
Review communications promptly, identify issues, and address them appropriately.
Perform live video surveillance to detect and resolve theft, property-security issues, and critical incidents.
Maintain related investigation training and certifications.
Conduct Asset Protection training to improve quality and performance.
Attend required meetings to promote and maintain systems and department services.
Maintain regular and consistent in-person attendance; model Goodwill's core values; and perform other related duties as assigned.