Security Operations Center Operator (Overnight Shift)

Discovery Land Company•Las Vegas, NV

21h•Onsite

About The Position

Summit Security Operations Center Operators are part of a professional team of safety and security providers. They monitor, track, and coordinate incidents that may affect the community in a fast-paced environment. Using a variety of systems, they respond to requests by phone, email, and radio; troubleshoot and triage security-related issues; and support the safety and well-being of members, guests, and employees at The Summit Club. Operators are expected to take a “concierge security” approach when working with members. This position is scheduled for the overnight shift from 10 p.m. to 6 a.m. The Summit Club is a private residential golf and lifestyle community in Las Vegas, spanning 555 acres and containing 262 residences, a golf course and practice facility, wellness and recreation programming, and a 70,000-square-foot clubhouse. The club emphasizes member and guest service and memorable family experiences.

Requirements

Prior experience in dispatch, a call center, a security operations center, armed security, law enforcement, or the military.
High school diploma, GED, or higher education.
Valid driver’s license.
Clear criminal background.
Ability to work calmly and efficiently in high-pressure situations.
Excellent written and verbal communication skills.
Advanced computer skills and proficiency.
Strong analytical and problem-solving skills.
Ability to work in a team environment.
Self-motivated and able to multitask.

Responsibilities

Answer and respond to routine and emergency calls.
Monitor alarms and surveillance equipment.
Maintain records of communications and events.
Dispatch security personnel as required.
Escalate information about unusual or critical events to relevant supervisory personnel and others.
Help prevent unauthorized access to the property and use of its facilities through surveillance equipment.
Coordinate with security and external partners during emergencies and routine events.
Maintain a safe residential and working environment by identifying, treating, and reducing workplace risks.
Use internal and external resources to gather and manage information and intelligence about events affecting the community.
Enforce the club’s health and safety policies for members, guests, and employees.
Adhere to company service and operating standards and comply with local, state, and federal regulations.
Maintain a personal concierge-security approach with members, guests, and employees on the property.
Solve problems creatively using available resources.
Assist with investigations and provide timely updates to requestors.
Document every incident received by the SOC and escalate matters to management as needed.