Overnight Security Operations Support Specialist

Securitas•Downers Grove, IL

3d•Onsite

About The Position

The Operations Support Specialist (OSS) provides after-hours support to the District Manager and Field Service Manager for daily business functions and assists employees outside regular business hours. The role helps maintain schedules and updates, monitors incident and vehicle reports, and shares insights about trends or concerns with the District Manager. It also supports uniform requests and fulfillment. The OSS manages call-offs and ensures appropriate coverage, coordinates with line management on scheduling, staffing, equipment, and records, and makes staffing adjustments to meet client requirements while controlling labor costs. The position reviews reports to confirm commitments and client directions have been met and supports a positive, professional work environment in compliance with applicable laws, regulations, policies, and procedures. Other duties of a similar nature and scope may be assigned.

Requirements

At least 18 years of age.
Reliable means of communication, such as a cell phone.
Reliable means of transportation, public or private.
Hold or be able to obtain a valid driver’s license in the state or country of residence.
Legal right to work in the country of residence.
Fluent in written and spoken English.
High school diploma, secondary education equivalent, or GED.
Willingness to participate in the company’s pre-employment screening process, including a drug screen and background investigation.
Prior supervisory experience.
Associate’s degree and one year of experience in security operations, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
Additional relevant experience may substitute for required education at one calendar year of experience for one academic year of education.

Responsibilities

Manage call-offs for line management and ensure proper coverage is obtained.
Maintain schedules and schedule updates.
Monitor incident reports and vehicle reports, and provide the District Manager with insights on trends or areas of concern.
Support uniform requests and fulfillment.
Communicate and coordinate with line management regarding scheduling, staffing, equipment, record keeping, and related matters.
Make scheduling and staffing adjustments as needed to meet client requirements while controlling labor costs.
Review reports to ensure commitments have been met and client directions have been followed.
Help maintain a positive, professional environment and ensure staff understand and comply with applicable laws, regulations, policies, and procedures.
Perform other tasks and duties of a similar nature and scope as required for the assigned office.