Operations Specialist (Overnight)

Crisis24•Boca Raton, FL

About The Position

Crisis24 is hiring an Operations Specialist to support Executive Protection operations and coordinate communication and logistics among clients, vendors, agents, drivers, and internal teams. The role supports GSOC managers with operational materials and helps ensure services meet client requirements, timelines, safety standards, and applicable regulations. The position is scheduled overnight, 9:00 p.m. to 7:00 a.m. New hires must first complete two weeks of mandatory training from 8:00 a.m. to 4:00 p.m., Monday through Friday, before moving to their assigned shift. The role may also require training outside normal work hours and flexibility to work odd hours and weekends with little notice. The work involves regular computer use, handling sensitive and confidential information, and managing multiple tasks. Physical demands include frequent sitting and/or standing, occasional reaching and lifting of small objects, and occasional stooping, kneeling, crouching, and/or crawling. Candidates must meet company standards for background and reference checks, and drug tests if required. Employees are expected to protect Crisis24 and stakeholder data and systems by following information security policies, reporting incidents and potential problems, completing training, and identifying opportunities for improvement.

Requirements

Bachelor’s degree in a related field or equivalent military experience; a bachelor’s degree is strongly preferred.
Interest or direct experience in Executive Protection, Intelligence, Operations, Critical Incident Management, Corporate Security, Crisis Management, or Emergency Response.
Competence using Microsoft Suite, Microsoft Teams, SharePoint, and similar tools.
Willingness to sign an NDA and maintain strict confidentiality.
Effective verbal and written communication skills.
Ability to maintain a professional demeanor during stressful situations.
Ability to adapt quickly and excel in dynamic situations.
Demonstrated organizational and time-management skills.
Successful client-management experience.
Demonstrated effective conflict-resolution skills.
Ability to attend training events outside normal work hours.
Ability to work night shifts, overnight shifts, odd hours, and weekends with little notice.
Ability to handle multiple tasks concurrently.
Ability to meet company standards for background and reference checks, and drug tests if required.
Physical and mental capacity to perform essential functions, with or without reasonable accommodation.

Responsibilities

Serve as the primary point of contact between clients, vendors, and other teams.
Coordinate client schedules with ground teams and support Executive Protection operations, data tracking, and information flow.
Request, schedule, and track Executive Protection agents, drivers, and related services globally.
Support GSOC managers with presentations, security operation plans, risk assessments, and executive summaries.
Manage agent and driver travel and logistics, including flights, hotels, and rental vehicles.
Answer phone calls and disseminate information to relevant parties.
Prepare travel briefs, dispatch confirmations, situation reports, and client-facing documentation.
Coordinate logistical communications regarding pickups, drop-offs, routing, vehicle needs, and regional threat considerations.
Review client requests, cost estimates, and statements of work, and ensure services align with client requirements.
Monitor project timelines, risks, and issues; provide solutions and maintain accurate documentation.
Ensure compliance with safety standards, operational directives, and national and regional regulations.
Resolve operational issues, client concerns, and service satisfaction matters.
Participate in meetings, facilitate discussions when needed, and communicate updates, policies, and decisions across teams.
Maintain operational records, reports, logs, and internal controls to protect client assets and personnel.
Protect Crisis24 and stakeholder data and systems by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.