Security Protective Operations Center Operator (Night Shift)

SpaceX•Hawthorne, CA

About The Position

SpaceX is seeking experienced operators for its SpaceX Protective Operations Center (SPOC), a global 24/7 monitoring and incident response coordination center. The operator coordinates day-to-day and incident-response logistics and supports security officers in a fast-paced, high-tech environment. The role serves as a point of contact for facility-related matters and coordinates closely with operational, management, and administrative teams. Areas of responsibility include event and incident monitoring, camera and security-alarm monitoring, video review, dispatching, resource allocation, incident-response management, and communications. The position works the night shift from 5 PM to 5 AM and requires availability for overtime, nights, weekends, and rotating schedules.

Requirements

High school diploma or equivalency certificate.
At least 2 years of experience as a global security operations center (GSOC) operator or in a corporate security role, or at least 2 years of law enforcement or military experience.
Ability to work the night shift from 5 PM to 5 AM.
Availability to work schedules as needed, including overtime, nights, weekends, and rotating schedules.
Ability to pass pre-employment drug and random drug and alcohol testing.
Ability to pass Air Force background checks for Cape Canaveral and Vandenberg.
Valid driver’s license.
Possess or be eligible for a valid state security officer license.
Must meet ITAR eligibility requirements: be a U.S. citizen or national, lawful permanent resident, refugee, or asylee, or be eligible to obtain required U.S. Department of State authorizations.

Nice To Haves

Bachelor’s degree.
Professional and effective communication by telephone and email, and ability to interact with employees and visitors at all levels.
Strong attention to detail.
Ability to work in a fast-paced, multitasking, team-focused environment.
Ability to learn, retain, and apply security-related concepts, information, and processes.
Understanding of access-control, video-surveillance, and fire systems.
Ability to prioritize work by urgency, delegate and oversee tasks appropriately, and communicate with audiences including executive management.
Ability to follow up on pending or open projects and tasks through completion.
Strong analytical and critical-thinking skills.
Experience working with mass communication tools.
Proficiency in Microsoft Office, particularly Excel data analysis and pivot tables.
Ability to assess, evaluate, and effectively escalate situations for resolution.
Active secret security clearance.
Experience with geospatial analysis software such as ArcGIS, QGIS, or Google Earth.
Proficiency conducting open-source intelligence (OSINT) research to identify threats to personnel, facilities, or information.
Superior report-writing skills.

Responsibilities

Investigate incidents, coordinate information gathering with responding security personnel, and prepare accurate, timely incident reports.
Notify and coordinate with onsite first responders, stakeholders, and local law enforcement during incidents or emergencies.
Monitor, analyze, and report daily global incidents that may affect SpaceX employees or offices, escalating them to security management and other stakeholders as appropriate.
Monitor access-control alarms, video surveillance equipment, and fire-alarm systems; dispatch resources to investigate anomalous alarms and activity.
Prioritize and process incoming security reports and requests received by radio, phone, and support ticket, and track shift activity.
Identify and communicate critical incidents according to established notification procedures, including to senior leadership, internal stakeholders, and external partners as appropriate.
Coordinate incident-response logistics, provide direction and response instructions to uniformed security forces, and prepare accurate, timely incident reports.
Assist stakeholders and internal investigations with video-surveillance system reviews.
Maintain a current understanding of security operations center duties, SpaceX policies and procedures, contract security policies and procedures, and applicable security work instructions.
Promote a professional environment that complies with applicable laws, regulations, policies, and procedures, and help ensure SpaceX personnel understand and follow security work instructions.
Perform additional duties as assigned or required by Security Leadership or SpaceX management.
Actively monitor and provide oversight of SpaceX headquarters in Hawthorne and satellite offices and facilities.

Benefits

Potential long-term incentives in the form of company stock or long-term cash awards.
Potential discretionary bonuses.
Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan.
Medical coverage.
Vision coverage.
Dental coverage.
401(k) retirement plan.
Short- and long-term disability insurance.
Life insurance.
Paid parental leave.
Various other discounts and perks.
May accrue 3 weeks of paid vacation.
10 or more paid holidays per year.
Paid sick leave pursuant to Company policy.