Security Operations Center Operator (Overnight Shift)

Discovery Land Company•Las Vegas, NV

10d

About The Position

Summit Security Operations Center Operators are part of a professional safety and security team. They monitor, track, and coordinate incidents that may affect the community in a fast-paced environment, using a variety of systems and responding to requests by phone, email, and radio. Operators troubleshoot, assess, and triage security issues and help protect the safety and well-being of members, guests, and employees at The Summit Club. The role calls for a “concierge security” approach when serving the club’s distinguished membership. The position is scheduled for the overnight shift, from 10 p.m. to 6 a.m. the following day. The Summit Club is a private residential golf and lifestyle community in Las Vegas, spanning 555 acres and including 262 residences, a golf course and practice facility, wellness and recreation programming, and a 70,000-square-foot clubhouse.

Requirements

Prior experience in dispatch, a call center, an SOC environment, armed security, law enforcement, or the military.
High school diploma, GED, or higher education.
Valid driver’s license.
Clear criminal background.
Ability to work calmly and efficiently in high-pressure situations.
Excellent written and verbal communication skills.
Advanced computer skills and proficiency.
Strong analytical and problem-solving skills.
Ability to work in a team environment.
Self-motivation and ability to multitask.

Responsibilities

Answer and respond to routine and emergency calls.
Monitor alarms and surveillance equipment.
Maintain records of communications and events.
Dispatch security personnel as required.
Escalate information about unusual or critical events to relevant supervisors and others.
Use surveillance equipment to help prevent unauthorized access to the property and its facilities.
Coordinate with security and external partners during emergencies and routine events.
Help maintain a safe residential and working environment by identifying, treating, and reducing workplace risks.
Use internal and external resources to gather and manage information and intelligence about events affecting the community.
Enforce the club’s health and safety policies with members, guests, and employees.
Adhere to company service and operating standards and comply with local, state, and federal regulations.
Maintain a personal concierge-security approach with members, guests, and employees on the property.
Solve problems using available resources and creative thinking.
Assist with investigations and provide timely updates to requestors.
Document every incident received by the SOC and escalate incidents to management as needed.