2nd Shift Security Operations Center Operator

CTDI•West Goshen Township, PA

About The Position

The Security Operations Center (SOC) Operator is responsible for day-to-day security threat monitoring and analysis. The operator manages security incidents and reviews security alerts for potential active incidents. Reporting to the Corporate Security Manager, the role supports threat intelligence and incident response in accordance with best practices and control frameworks. The schedule is 2nd shift, 4:00 PM to 12:00 AM, Monday through Friday. CTDI is an Engineering, Repair, and Logistics company serving major wireless telecommunications, high-speed internet, and cable providers. It has over 11,000 U.S. employees across more than 60 U.S. operations and over 20,000 employees worldwide.

Requirements

Bachelor's degree (BA or BS) from a four-year college or university, or equivalent experience.
1–3 years of relevant security experience.
Knowledge of CCTV systems and functions.
Knowledge of access control systems and functions.
Proficiency with MS Office, including strong experience using Excel and Access.
Maintain a positive attitude and demonstrate professionalism.
Ability to maintain a high level of confidentiality.
Complete work accurately and in a timely manner.
Ability to work independently and exercise good judgment.
Ability to communicate effectively orally and in writing.
Excellent interpersonal skills.
Ability to multitask, prioritize, and adapt to a changing environment.
Ability to take charge and provide clear direction to visitors and employees during safety or security situations, such as a fire or emergency evacuation.
Average level of physical fitness and ability to move items if required.
United States work authorization is required.
Must be at least 18 years of age.

Nice To Haves

A degree in corporate security management or relevant work experience.
Prior experience as a first responder, such as in law enforcement, fire services, or EMS.

Responsibilities

Monitor CCTV, access control, intrusion detection, and integrated security systems across multiple facilities.
Assess, prioritize, investigate, and coordinate responses to security alarms and system-generated events.
Identify security threats, coordinate incident response activities, and escalate critical events to appropriate personnel.
Monitor facility access activity, investigate access violations, and provide authorized remote access assistance.
Conduct live video surveillance, review recorded footage, and preserve video evidence for investigations.
Serve as a centralized point of contact for security incidents and emergency notifications, coordinating with facility personnel and first responders.
Maintain accurate incident reports, alarm logs, daily activity records, and security-related documentation.
Identify and report equipment failures, communication issues, and security system deficiencies.
Support security audits and routine system testing, and help ensure compliance with corporate security policies and applicable industry standards.
Maintain situational awareness, follow established SOPs, and ensure effective shift communication and turnover.