2nd Shift Security Operations Center Operator

CTDI Careers•West Chester, PA

About The Position

The Security Operations Center (SOC) Operator is responsible for day-to-day security threat monitoring and analysis. The operator manages security incidents and reviews security alerts for potential active incidents. Reporting to the Corporate Security Manager, the operator works on threat intelligence and incident response in accordance with best practices and control frameworks. The schedule is 2nd shift, 4:00 PM to 12:00 AM, Monday through Friday. The position monitors security systems across multiple facilities, investigates alarms and access activity, supports incident response, conducts video surveillance, coordinates emergency communications, and maintains security records. The operator also monitors system health, supports audits and testing, follows standard operating procedures, and ensures effective communication and shift turnover. Candidates should have a bachelor's degree or equivalent experience, with relevant security experience and knowledge of CCTV and access control systems. The role requires sound judgment, confidentiality, professionalism, effective communication, and the ability to handle multiple priorities. CTDI describes its workplace as positive, team-oriented, inclusive, and family-oriented, and offers a compensation and benefits package.

Requirements

Bachelor's degree (BA or BS) from a four-year college or university, or equivalent experience.
1–3 years of relevant security experience.
Knowledge of CCTV systems and functions.
Knowledge of access control systems and functions.
Proficiency with MS Office, with strong experience using Excel and Access.
Maintain a positive attitude and the utmost professionalism.
Ability to maintain a high level of confidentiality.
Complete work accurately and in a timely manner.
Work independently and exercise good judgment.
Communicate effectively orally and in writing.
Excellent interpersonal skills.
Ability to multitask, prioritize, and adapt to a changing environment.
Ability to take charge and provide clear direction during safety or security situations.
Average level of physical fitness and ability to move items if required.
Must be authorized to work in the United States.
Must be at least 18 years of age.

Nice To Haves

Degree in corporate security management or relevant work experience.
Prior first responder experience, such as law enforcement, fire, or EMS.

Responsibilities

Monitor CCTV, access control, intrusion detection, and integrated security systems across multiple facilities.
Assess, prioritize, investigate, and coordinate responses to security alarms and system-generated events.
Identify security threats, coordinate incident response activities, and escalate critical events to appropriate personnel.
Monitor facility access activity, investigate access violations, and provide authorized remote access assistance.
Conduct live surveillance, review recorded footage, and preserve video evidence for investigations.
Serve as a centralized point of contact for security incidents and emergency notifications, coordinating with facility personnel and first responders.
Maintain accurate incident reports, alarm logs, daily activity records, and other security-related documentation.
Identify and report equipment failures, communication issues, and security system deficiencies.
Support security audits, routine system testing, and compliance with corporate security policies and applicable industry standards.
Maintain situational awareness, follow established SOPs, and ensure effective shift communication and turnover.
Provide clear direction to visitors and employees during safety or security situations, such as fires or emergency evacuations.