Security Captain - FT - 1st shift

Baptist Health•Birmingham, AL

3d•Onsite

About The Position

The Security Captain supervises Security Officers to protect hospital assets, information, patients, visitors, and team members at Baptist Health Princeton Hospital in Birmingham, Alabama. The position is full-time, first shift, scheduled from 07:00 to 15:00. The role oversees officer training and personnel functions, conducts investigations and reviews, manages corrective actions, supports department timecard review and approval, and helps maintain and improve Security policies and procedures. The Security Captain works with patients, visitors, staff, and other departments to address issues and provide high-quality customer service while maintaining confidentiality and compliance with Baptist Health policies.

Requirements

High school graduate or equivalent.
Basic knowledge of Microsoft Word, Excel, and PowerPoint.
Obtain Crisis Prevention Intervention (CPI) certification within 120 days of hire and renew it annually before expiration.
Obtain a State of Alabama Security Officer License through the Alabama Code of Professions and Business and Alabama Security Regulatory Board requirements.
Obtain Basic Security Officer certification or a higher certification through the International Association of Hospital Security and Safety (IAHSS) within 120 days of hire and maintain it throughout employment.
Two years of security experience, including one year in a supervisory or leadership role.

Nice To Haves

Associate’s degree preferred.

Responsibilities

Supervise Security Officers in protecting hospital assets, information, patients, visitors, and team members.
Maintain confidentiality and a professional demeanor while providing excellent customer service to guests and corporate staff.
Interpret laws, policies, and procedures and communicate them verbally and in writing.
Manage emotionally charged situations and customers under extreme stress.
Supervise training of new Security Officers and ongoing training of current Security Officers.
Communicate information regarding patient and non-patient needs to peers, subordinates, and staff.
Conduct periodic and semi-annual reviews of subordinate team members.
Conduct investigations and complete reports as required.
Manage personnel functions, including hiring, work assignments, coaching plans, and corrective actions.
Maintain regular, punctual attendance consistent with applicable policies and standards.
Maintain compliance with Baptist Health policies and procedures.
Participate in continual review of Security policies and procedures and recommend improvements.
Participate in committees or process-improvement teams as necessary or required.
Resolve issues or situations involving patients, visitors, and staff.
Address the first steps in the verbal and written corrective action process.
Provide the highest quality of customer service.
Review and approve department timecards.
Develop strong working relationships with all departments to support their objectives and achieve positive outcomes.
Perform other duties as assigned.

Benefits

Medical, dental, and vision coverage.
403(b) retirement savings plan with matching.
Health Savings Account (HSA).
Flexible Spending Account (FSA).
Paid time off, up to five weeks to start.
Life insurance.
Extended Leave Plan (ELP).
Family care benefits for childcare, elder care, and pet care.
Educational benefits, including tuition reimbursement and monthly payments to help pay down graduate school debt.
Benefits start on day one.