Security Assistant Shift Manager
About The Position
The Security Assistant Shift Manager provides guidance and daily supervision to department staff while supporting operational goals and monitoring performance and profit objectives. The role maintains awareness of property activity, responds to incidents and service needs, conducts security post inspections, and helps ensure guest service and security standards are met. The position prepares security incident reports and maintains security logs; monitors information about cheats, thieves, and vagrants; and communicates security information with law enforcement and other casino security personnel. It also supports other department managers with terminations, thefts, investigations, and procedures as requested, and ensures that Games Department procedures—including fills, credits, transfers, pit boxes, and drops—are followed. The role transfers Table Games fills and credits and promotes a safe and secure working environment. In the shift manager’s absence, the Security Assistant Shift Manager oversees property emergencies, ensures quarterly emergency drills are conducted and documented, and works with facilities management and technicians on emergencies and drills. Employees participate in drills to help safeguard patrons, team members, and company assets.
Requirements
- Must be at least 21 years of age.
- Must be able to obtain and maintain a valid gaming license.
- Must be able to maintain a valid driver’s license.
- Basic knowledge of customer service and security experience.
- Excellent writing skills.
- Proficiency in Microsoft Word and Excel.
Nice To Haves
- Demonstrated supervisor experience preferred.
Responsibilities
- Provide guidance and daily supervision to department staff.
- Support operational goals and monitor performance and profit objectives.
- Maintain continuous awareness of property activity through supervision and direct observation, and respond appropriately to incidents and service needs.
- Coordinate scheduling concerns with the shift manager while attending to guest satisfaction.
- Conduct regular security post inspections.
- Ensure security team members meet uniform, dress, and grooming standards.
- Transfer Table Games fills and credits.
- Prepare security incident reports and maintain security logs.
- Maintain current information about cheats, thieves, and vagrants to protect company assets, patrons, and employees.
- Maintain communications with law enforcement agencies and security personnel at other casinos to relay security information.
- Resolve guest complaints and ensure guest-service standards are followed.
- Support other departmental management with troublesome terminations, thefts, investigations, and procedures as requested.
- Ensure Games Department procedures are correctly implemented and maintained, including fills, credits, transfers, pit boxes, and drops.
- Promote a safe and secure working environment.
- In the shift manager’s absence, oversee property emergencies.
- Ensure emergency drills are conducted quarterly and documented.
- Work with the facilities manager and facilities technicians on property emergencies and drills.
- Ensure employees participate in drills to support the safety and security of patrons, team members, and assets.
Benefits
- Wellness programs supporting team members’ financial, physical, and mental well-being.
- Day-one medical coverage; availability may vary by position.
- 401(k) matching; availability may vary by position.
- Annual performance bonus; availability may vary by position.
- Paid time off earned according to local policy and increasing with length of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
