Assistant Shift Manager, Security

Hard Rock Hotel & Casino Ottawa•Hollywood, FL

3d•Onsite

About The Position

Under the direction of the Vice President of Security & Transportation, the Assistant Shift Manager oversees the Security Team and assists with the efficient operation of the Security Department and Fire Command Center. The position helps ensure the safety of guests and team members, protects company assets, and delivers excellent guest service. The role works in a hectic, fast-paced casino environment that may be crowded and noisy, with possible exposure to secondhand smoke and other casino-related environmental factors. Effective communication with guests in English is required. The role requires compliance with Gaming Commission regulations and company and departmental policies. It includes investigating incidents with law enforcement, preparing and reviewing incident reports, managing facility key control, scheduling and evaluating staff, coordinating emergency situations, and developing team members through training and coaching. The Assistant Shift Manager also supports responsible gaming and alcohol service, promotes the Company’s Mission and Values, supports development of Seminole Tribe members in the Tribal Career Development program, and promptly reports suspected illegal acts or ethics violations to appropriate management or the Ethics Hotline. Candidates must obtain gaming licensure through a background check with Seminole Gaming Compliance and Regulations before an offer is extended. The job may require credit and criminal background checks. The company gives employment preference to members of the Seminole Tribe who meet job requirements, followed by members of other federally recognized Native American Tribes who meet the requirements.

Requirements

High school diploma or equivalent.
At least four years of Security Management experience in a high-volume casino/hotel complex environment, or an equivalent combination of education and experience.
Excellent guest-service, oral and written communication, and time-management skills.
Ability to resolve difficult guest situations quickly and de-escalate conflict.
Ability to lead, coach, and mentor staff.
Ability to work flexible schedules, including nights, weekends, and holidays.
Ability to wear a radio earphone without medical limitations.
Ability to stand and walk for long periods, climb steps, respond to emergency situations, and perform the basic duties and responsibilities of the position.
Ability to lift up to 50 pounds.
Ability to communicate effectively with guests in English as required by the position.
Ability to meet gaming licensure and background-check requirements before an offer is extended.

Responsibilities

Exhibit conduct in accordance with Gaming Commission regulations and Seminole Tribe of Florida departmental policies and procedures.
Promote excellence in guest service.
Identify and control risks and threats to the safety and assets of Seminole Gaming.
Lead efforts to ensure the safety of guests and team members and protect company assets.
Implement systems to ensure compliance with Gaming Commission regulations and company and departmental policies and procedures.
Communicate positively with guests and team members, orally and in writing.
Conduct investigations and work with law enforcement officials to resolve matters.
Write incident reports as necessary and review reports for accuracy.
Maintain facility key control.
Prepare and implement daily work schedules.
Evaluate subordinate employees’ job duties.
Coordinate emergency situations.
Develop department members’ knowledge and skills through education, training, coaching, and corrective counseling.
Support responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
Select, train, coach, counsel, appraise, and retain direct reports whose conduct reinforces the Company’s Mission and Values.
Assist in developing Seminole Tribe members participating in the Tribal Career Development program and mentor or advise Tribe Members within the position’s area of responsibility; submit progress reports and information to the Director of Tribal Development.
Promptly and discreetly notify appropriate management and/or the Ethics Hotline of observed illegal acts or internal ethics violations.
Attend meetings as required.
Perform other duties as assigned.