Security Assistant Shift Manager

Hollywood Casino Joliet • Joliet, IL

23d

About The Position

The Security Assistant Shift Manager supervises staff and manages the daily operations of a designated Security department shift. The role supports operational goals and monitors performance and profit objectives. It may assist with departmental budgeting by providing recommendations, supporting budget initiatives, and reporting budget concerns to the manager.

The position promotes and enforces customer-service and company standards, serves as the Security Manager on duty when the Security Shift Manager is absent, and helps ensure compliance with internal controls and regulatory requirements. Duties include maintaining safety and inspection reports, conducting security post inspections, preparing incident reports and logs, addressing guest and employee concerns, and coordinating with regulatory, fire/rescue, and law enforcement agencies. The role requires strict confidentiality and a positive, professional approach to creating an entertaining experience for guests and team members.

Requirements

• High School Diploma or GED, or three years of casino Security, military, or police experience, or an equivalent combination of education and experience.
• Proficiency in Microsoft applications.
• Excellent organizational and communication skills.
• Ability to write reports and business correspondence.
• Ability to present information effectively and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
• Flexibility to work all shifts, including holidays, nights, weekends, and overtime as business needs dictate.

Responsibilities

• Supervise staff and manage the daily operations of a designated Security department shift.
• Support operational goals and monitor performance and profit objectives.
• Adhere to scheduling and coordinate scheduling concerns with the manager, with attention to guest satisfaction.
• Assist with the department budget process by providing recommendations, supporting budget initiatives, and reporting budget concerns to the manager.
• Promote superior customer service and ensure team members follow service standards; address issues as they arise.
• Serve as the Security Manager on duty in the absence of the Security Shift Manager.
• Enforce internal control policies and procedures, including underage gambling and drinking laws.
• Maintain property safety and inspection reports.
• Conduct regular security post inspections.
• Prepare security incident reports and maintain security logs.
• Respond to guest and employee concerns and complaints, resolving problems professionally and compassionately.
• Ensure security officers meet uniform and grooming standards.
• Interact and cooperate with regulatory, fire/rescue, and law enforcement agencies.
• Ensure regulatory compliance within the area of responsibility and report potential issues to management.
• Maintain strict confidentiality in departmental and company matters.
• Promote a positive attitude and provide a high level of customer service to guests and team members.
• Perform other duties as assigned.

Benefits

• Day-one medical coverage (may vary by position)
• 401(k) matching (may vary by position)
• Annual performance bonus (may vary by position)
• Paid time off, earned according to local policy and increasing with length of employment
• Wellness programs supporting financial, physical, and mental well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED