Security Alarm Dispatcher- 7pm-5:30am - Training Provided!

Interface Systems•St. Louis, MO

1d•Onsite

About The Position

As a Level 3 iSOC Coordinator, you will manage real-time interactions and interventions during critical security events. You will use alarm verification, video monitoring, and two-way audio systems to address security violations, prevent breaches, respond to incidents, and de-escalate potential threats. The role requires rapid decision-making and clear, direct communication with customers and emergency personnel in a fast-paced, technology-driven security operations center. The position is on-site in an office and requires availability for scheduled shifts between 7:00 p.m. and 5:30 a.m. Shifts are 8–10 hours, with workdays scheduled according to labor demands. The iSOC operates around the clock, so employees must work weekends and holidays as part of their regular schedule. Training is provided. The starting pay rate is $22 per hour, before applicable shift differentials.

Requirements

High school diploma or GED equivalent.
Excellent communication and interpersonal skills, with professionalism and care in all interactions.
Strong active-listening skills to understand customer needs and respond accurately and promptly.
Working knowledge of Microsoft Office applications.
Ability to remain calm and positive in high-pressure situations and handle urgent or critical events professionally.
Availability to work scheduled shifts between 7:00 p.m. and 5:30 a.m., with 8–10-hour shifts scheduled according to labor demands.
Ability to work weekends and holidays as part of the regular schedule.
Favorable results on a pre-employment drug screening and background check.

Nice To Haves

Two years of experience in customer service, a call center, dispatch, or security roles is preferred.

Responsibilities

Perform remote security checks and virtual tours of customer locations, observing for vulnerabilities and criminal or unusual activity.
Conduct virtual security escorts for customers during business opening or closing, or upon request.
Communicate with customer locations using two-way audio and video surveillance technology.
Take appropriate action based on event severity or customer instructions, including contacting customers or requesting police, fire, or medical services.
Answer inbound calls and assist with security- and system-related inquiries from customers, employees, and vendors.
Maintain accurate records and documentation in the system of record.
Monitor, verify, and respond to alarm signals, including making calls to verify alarm validity.
Perform video verification of alarms to confirm security breaches or emergency incidents.
Notify designated individuals of alarms or events according to customer-specific instructions.
Dispatch and communicate alarm information clearly, promptly, and accurately to emergency personnel.
Provide basic alarm support, including arming, disarming, and helping reset alarms or signals.
Manage live audio interactions during alarm events or customer requests using two-way audio systems.
Use two-way audio to intervene in real-time incidents and communicate clearly and authoritatively with individuals at monitored sites.
Handle loitering, trespassing, and other security violations, using de-escalation and rapid decision-making as needed.
Document interactions, ensure appropriate follow-up, and help resolve incidents.
Generate detailed reports on alarm responses and life safety interventions.
Comply with the Interface Employee Handbook and Employee Safety Manual; complete learning courses that may be necessary when pursuing further certifications.

Benefits

Full benefits beginning on the first day of employment.
Three weeks of paid vacation time.
Ten days of paid sick time.
Uncapped employee referral bonuses.
Shift differentials: $0.50 per hour for hours worked from 5:00 p.m. to 9:00 p.m.; $1.00 per hour for hours worked from 9:01 p.m. to 6:00 a.m.; and $1.00 per hour for hours worked on Saturdays or Sundays.
Monthly performance bonus eligibility after 90 days of successful active employment, with awards up to $1,000 per month based on metrics and eligibility criteria.
Monthly attendance bonus eligibility after 90 days of successful active employment; full-time employees may earn up to $250 per month, or $3,000 per year, subject to attendance eligibility criteria.
$500 hiring bonus for newly hired St. Louis iSOC employees, paid in two $250 installments after 90 days and six months of employment, subject to being actively employed on each payout date.
Training is provided.
Customer-focused, energetic, and engaging team work culture.