Security Alarm Dispatcher 2PM -12:30AM - Training Provided

Interface Systems • St. Louis, MO

1d • Onsite

About The Position

As a Level 3 iSOC Coordinator, you will manage real-time interactions and interventions during critical security events. The role includes live audio communication with people at monitored sites using two-way systems to help prevent security breaches, address incidents such as trespassing, and de-escalate potential threats. You will verify alarms, monitor video, make rapid decisions, and communicate clearly with customers and emergency personnel.

The position is based on-site in a security monitoring operations center and requires availability for scheduled shifts between 2:00 p.m. and 12:30 a.m. Shifts may be 8 or 10 hours. The operations center runs 24 hours a day, 7 days a week, year-round, and the schedule includes weekends and holidays. Training is provided. Starting pay is $22.00 per hour, before shift differentials. Eligible employees may receive performance and attendance bonuses after 90 days of active employment, and newly hired St. Louis iSOC employees are eligible for a $500 hiring bonus paid in two installments, subject to active employment on each payout date.

The role requires a high school diploma or GED. Two years of customer service, call center, dispatch, or security experience is preferred. Candidates must pass a pre-employment drug screening and background check. Interface learning courses may be necessary when pursuing further certifications, and all iSOC employees must comply with the Interface Employee Handbook and Employee Safety Manual.

Requirements

• High school diploma or GED equivalent.
• Excellent communication and interpersonal skills, with professionalism and care in all interactions.
• Strong active-listening skills to understand customer needs and provide timely, accurate responses.
• Working knowledge of Microsoft Office applications.
• Ability to remain calm and positive in high-pressure situations and work professionally through urgent or critical events.
• Ability to meet scheduling requirements that include weekends and holidays.
• Favorable results on a pre-employment drug screening and background check.

Nice To Haves

• Two years of experience in customer service, call center, dispatch, or security roles.

Responsibilities

• Perform remote security checks and virtual tours of customer locations, observing for vulnerabilities, criminal activity, or unusual activity.
• Conduct virtual security escorts for customers during business opening, closing, or upon request.
• Communicate with customer locations using two-way audio and video surveillance technology.
• Take appropriate action based on incident severity and customer instructions, including contacting customers or requesting police, fire, or medical services.
• Answer inbound calls and help resolve or escalate security- and system-related inquiries from customers, employees, and vendors.
• Maintain accurate records and documentation in the system of record.
• Monitor, verify, and respond to alarm signals, including calling to verify alarm validity.
• Perform video verification of alarms to confirm security breaches or emergency incidents.
• Notify designated individuals by telephone about alarms or events according to customer-specific instructions.
• Provide life-safety support through clear, timely, and accurate dispatch and alarm communication to emergency personnel.
• Provide basic alarm support, including arming, disarming, and assisting with resetting alarms or signals.
• Manage live audio interactions during alarm events or customer requests, communicating directly with people at monitored sites.
• Use two-way audio to intervene in real-time incidents, project authority, and maintain clear communication.
• Address loitering, trespassing, and other security violations, using de-escalation and rapid decision-making as needed.
• Document interactions and ensure appropriate follow-up and incident resolution.
• Generate detailed reports on alarm responses and life-safety interventions.

Benefits

• Full benefits beginning on the first day of employment.
• Three weeks of paid vacation time.
• Ten days of paid sick time.
• Uncapped employee referral bonuses.
• Shift differentials for evening, overnight, and weekend hours.
• Monthly performance bonus eligibility after 90 days of successful active employment, with awards of up to $1,000 per month based on metrics and eligibility criteria.
• Monthly attendance bonus eligibility after 90 days of successful active employment; full-time employees may earn up to $250 per month, or up to $3,000 per year, based on eligibility criteria.
• $500 hiring bonus for newly hired St. Louis iSOC employees, paid in two installments after 90 days and six months of employment, subject to active employment on each payout date.
• Training provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED